Experienced Realtime Captioning Support & Live Broadcast Operations Specialist – Overnight Shift

Join arenaflex: Where Accessibility Meets Innovation in Live Captioning

arenaflex is on a mission to make every piece of video and audio content accessible to everyone, everywhere. As a recognized leader in the accessibility services industry, arenaflex combines over three decades of professional captioning expertise with cutting-edge artificial intelligence and human intelligence solutions. Our integrated approach has earned the trust of more than 2,000 clients globally, including prestigious universities, Fortune 500 corporations, leading legal agencies, and major media entities. When you join arenaflex, you become part of a passionate community dedicated to making the world more inclusive, one captioned broadcast at a time.

We are currently expanding our real-time captioning operations team and are looking for a dedicated, detail-oriented, and highly motivated professional to join us as a Realtime Captioning Support & Live Broadcast Operations Specialist for our overnight shift team. This is an exciting opportunity to play a critical behind-the-scenes role in ensuring that millions of viewers can access live television programming through accurate, real-time closed captioning.

About the Role

As a Realtime Captioning Support & Live Broadcast Operations Specialist at arenaflex, you will serve as a vital link in our real-time captioning department, providing exceptional customer and captioner support in a fast-paced, dynamic environment. Our specialists are highly experienced editors who bring precision, professionalism, and problem-solving skills to every shift. You will be responsible for setting up, monitoring, and troubleshooting closed captioning for live TV networks, ensuring on-air continuity of captions across all programming blocks, and serving as the primary technical point of contact for both clients and captioners.

This is a full-time, on-site position based out of our Canonsburg, PA office. The selected candidate will work one of the following overnight shifts:

• 8:00 PM – 4:00 AM
• 9:00 PM – 5:00 AM

Please note that this position requires working variable shifts, including late evenings, weekends, and holidays. If you thrive in an environment where no two nights are the same, and where your contributions directly impact millions of viewers, we want to hear from you.

Key Responsibilities

In this role, your day-to-day responsibilities will be varied and engaging. While not exhaustive, your core duties will include:

• Live Caption Setup and Configuration: Set up closed captioning for live TV networks, ensuring all technical parameters are correctly configured before broadcasts go on air.
• On-Air Continuity Monitoring: Monitor and ensure the on-air continuity of captions for all shows being captioned, intervening quickly to resolve any issues that may arise during live broadcasts.
• Script Research and Transcription: Research and transcribe scripted portions of programming in advance, providing captioners with accurate reference materials to support real-time delivery.
• Quality Assurance and Verification: Use exceptional attention to detail to verify that caption files are accurate, properly formatted, and ready for live broadcast, catching errors before they reach viewers.
• Technical Troubleshooting: Troubleshoot and resolve client issues swiftly and effectively to ensure the continuity of closed captions, working calmly under time pressure when live broadcasts are at stake.
• Captioner Partnership: Collaborate closely with Realtime Captioners to set up, test, and verify captions for their scheduled programs, fostering a team-oriented approach to quality service delivery.
• Client and Captioner Support: Assist both clients and captioners with a wide range of questions related to connections, caption placement, software functionality, and other technical concerns.
• Documentation and Process Improvement: Contribute to internal documentation efforts and identify opportunities to streamline workflows and improve service quality.

What We’re Looking For: Essential Qualifications

To excel in this role at arenaflex, candidates must possess the following:

• Educational Background: A high school diploma is required. An Associate’s or Bachelor’s degree in communications, English, journalism, broadcast technology, or a related field is preferred.
• Shift Flexibility: The ability to work variable shifts, including late evenings, weekends, and holidays, is essential for this position.
• Language Skills: Strong English grammar and proofreading skills, with a keen eye for detail and accuracy.
• Technical Proficiency: Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software platforms.
• Typing Skills: Moderate typing ability at a minimum of 35 words per minute.
• Teamwork and Independence: The ability to work effectively on independent tasks with minimal supervision, as well as the willingness to collaborate cooperatively as part of a team.
• Proficiency Testing: Must successfully pass arenaflex proficiency tests as part of the hiring process.

Preferred Qualifications and Nice-to-Haves

While not required, the following qualifications will set you apart from other candidates:

• Prior experience working with video equipment, broadcast systems, or live production environments.
• Previous customer service, retail, or client-facing support experience.
• Familiarity with closed captioning technology, broadcast standards, or accessibility services.
• Experience working in fast-paced, deadline-driven environments such as newsrooms, live events, or call centers.

Core Skills and Competencies for Success

Beyond the technical requirements, the ideal candidate will demonstrate the following competencies:

• Attention to Detail: A meticulous approach to work, with the ability to spot errors and inconsistencies quickly.
• Problem-Solving Under Pressure: The capacity to think critically and resolve issues quickly, especially during live broadcasts when every second counts.
• Communication Skills: Excellent verbal and written communication abilities, with the confidence to interact professionally with clients, captioners, and internal stakeholders.
• Adaptability: Comfort with shifting priorities, changing technologies, and evolving client needs in a dynamic, fast-paced environment.
• Time Management: Strong organizational skills and the ability to manage multiple tasks and responsibilities simultaneously.
• Customer Focus: A genuine commitment to delivering exceptional service and building positive relationships with clients and colleagues.
• Tech-Savviness: An openness to learning new tools, systems, and technologies, and the curiosity to explore more efficient ways of working.

Why Join arenaflex? The Company Culture and Values

At arenaflex, our people are at the heart of everything we do. We believe that making the world more accessible starts with creating an inclusive, supportive, and empowering workplace for our team members. Here’s what makes our culture unique:

• Mission-Driven Work: Every day, you’ll contribute to making video and audio content accessible to individuals with disabilities, making a tangible difference in millions of lives.
• Innovative Environment: We blend artificial intelligence with human expertise, giving you the opportunity to work with cutting-edge technology while developing your professional skills.
• Growth Mindset: arenaflex is a place for tech-savvy individuals who are always open to more growth and learning opportunities. We encourage our team members to expand their skills, take on new challenges, and pursue their career aspirations.
• Adaptability and Flexibility: We thrive in a fast-paced, evolving environment, and we celebrate team members who bring energy, creativity, and resilience to their work.
• Creative Problem-Solving: We value creative minds who rethink and question how to outperform past results, always looking for better ways to serve our clients and our mission.
• Effective Communication: We promote a culture of open, honest, and effective communication, where every voice is heard and valued.
• Diversity and Inclusion: arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Compensation, Perks, and Benefits

arenaflex is committed to offering a competitive compensation package and a comprehensive benefits program that supports the health, well-being, and financial security of our team members.

• Hourly Wage: Our compensation for this role starts at $17 per hour and will align with the candidate’s experience and skill set.
• Medical Insurance: Comprehensive medical coverage to support your health and well-being.
• Dental Insurance: Quality dental care to keep your smile healthy.
• Vision Insurance: Coverage for your eye care needs, including exams, glasses, and contacts.
• Life and AD&D Insurance: Financial protection for you and your loved ones.
• Short-Term and Long-Term Disability Insurance: Income protection in the event of an illness or injury.
• Paid Time Off: Generous paid time off to help you recharge, relax, and spend time with family and friends.
• 401(k) Retirement Plan: Build your financial future with our retirement savings program.
• Health and Safety: arenaflex adheres to all CDC and state health guidelines regarding COVID-19 safety precautions, ensuring a safe working environment for all team members.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our team members’ professional development. As a Realtime Captioning Support & Live Broadcast Operations Specialist, you’ll have opportunities to expand your skills, take on new challenges, and grow your career within a thriving, innovative organization. Whether you aspire to advance into senior operational roles, specialize in broadcast technology, or move into client services or team leadership, arenaflex provides the resources, mentorship, and support you need to achieve your goals.

Our team members also benefit from working alongside a diverse group of professionals who are passionate about accessibility and inclusion. You’ll gain exposure to industry-leading tools and workflows, build relationships with captioners and clients across the country, and develop a deep understanding of the broadcast and accessibility industries.

Work Environment

This is a full-time, on-site position based at our Canonsburg, PA office. You’ll work in a collaborative, team-oriented environment where communication, mutual support, and shared accountability are the norms. The overnight shifts provide a unique opportunity to work in a focused, engaging atmosphere with team members who are passionate about delivering excellence during non-traditional hours. Our office is equipped with the technology, tools, and resources you need to succeed.

Your Next Step: Apply Today

If you’re a motivated, detail-oriented professional with a passion for accessibility, a love for fast-paced work, and the technical aptitude to thrive in a live broadcast environment, we encourage you to apply. This is more than just a job—it’s an opportunity to make a real impact in an industry that’s transforming how the world experiences media. Join arenaflex and become part of a team that’s redefining what’s possible in captioning, transcription, translation, and audio description services.

Take the next step in your career and help us make all video and audio content accessible to everyone. Apply now and start your journey with arenaflex today!