Bilingual Remote Customer Service Representative – French & English – High‑Volume Snack Product Sales & Support

About arenaflex – Pioneering the Future of Snack Distribution

At arenaflex, we are redefining how snack foods reach consumers across North America. As a leading provider of innovative snack solutions, we partner with retailers, distributors, and foodservice operators to deliver fresh, tasty, and on‑trend products that keep shelves vibrant and customers delighted. Our rapid‑growth, technology‑driven approach means we need passionate, customer‑focused professionals who can thrive in a fast‑paced, high‑volume environment while embodying our commitment to excellence, integrity, and continuous improvement.

Why This Role Matters – The Impact You’ll Have

As a Remote Customer Service Representative at arenaflex, you will be the trusted “Product Expert” for a dedicated portfolio of customers. Your daily interactions will directly influence order accuracy, product adoption, and overall profitability for both our clients and the company. By delivering exceptional service in both English and French, you will help grow account revenue, increase market share, and reinforce arenaflex’s reputation as the go‑to partner for snack‑food success.

Key Responsibilities

• Adhere to a structured schedule, ensuring consistent coverage of English and French call queues.
• Answer inbound calls, respond to emails, and manage live chat inquiries with professionalism and empathy.
• Process replenishment orders, upsell promotional snack items, and introduce new product lines to existing and prospective customers.
• Maintain meticulous order records in our web‑based CRM, guaranteeing accuracy and completeness for every transaction.
• Diagnose and resolve delivery, pricing, and product‑availability issues, following arenaflex’s standardized call guidelines.
• Collaborate with internal sales, logistics, and marketing teams to ensure seamless order fulfillment and customer satisfaction.
• Identify opportunities for process improvement, providing feedback that drives operational efficiency and enhances the customer experience.
• Document all interactions in the CRM, capturing key insights that inform future sales strategies and product development.

Essential Qualifications

• High school diploma or equivalent; an associate degree is preferred.
• Minimum of 2 years proven experience in a high‑volume customer service or sales support role.
• Fluency in both English and French (spoken and written) with the ability to switch seamlessly between languages.
• Proficiency using Windows‑based computers and web‑based applications; comfort navigating multiple systems simultaneously.
• Strong multitasking abilities, with a track record of handling several customer interactions without sacrificing quality.
• Exceptional analytical and problem‑solving skills, enabling you to address complex inquiries quickly and accurately.
• High attention to detail, ensuring every order is entered correctly and every customer concern is fully resolved.
• Flexibility to work 8‑hour shifts between 8:00 AM and 8:00 PM EST, including occasional weekend coverage as needed.

Preferred Qualifications & Additional Assets

• Experience in the food‑service, retail, or consumer packaged goods (CPG) industry.
• Previous exposure to sales‑oriented call handling, including upselling and cross‑selling techniques.
• Certification in customer service excellence (e.g., HDI, ICMI) or related fields.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar tools.

Core Skills & Competencies for Success

• Communication Excellence: Clear, courteous, and persuasive verbal and written communication in both languages.
• Customer‑Centric Mindset: Ability to turn routine calls into positive experiences that reinforce brand loyalty.
• Result‑Driven Attitude: Consistent focus on meeting and exceeding sales targets and service level agreements.
• Integrity & Professional Maturity: Uphold arenaflex’s ethical standards and represent the company with confidence.
• Adaptability: Thrive in a dynamic, evolving environment, quickly learning new products, processes, and technologies.
• Team Collaboration: Work effectively with cross‑functional partners to resolve issues and drive joint success.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As you master the fundamentals of snack‑product sales and support, you will have access to a robust learning portal offering courses on advanced sales techniques, data analytics, and leadership development. High‑performing representatives are eligible for internal promotion pathways into roles such as Account Manager, Sales Operations Analyst, or Regional Business Development Specialist. Additionally, you can participate in mentorship programs, quarterly skill‑building workshops, and industry conferences that keep you at the forefront of the CPG sector.

Work Environment & Culture at arenaflex

Our remote teams are united by a shared purpose: delivering delight to every customer, every day. At arenaflex, we foster an inclusive, collaborative culture that celebrates diversity of thought, background, and language. Employees enjoy flexible work‑from‑home arrangements, regular virtual team‑building events, and a supportive leadership team that encourages open communication. We recognize that a balanced life fuels high performance, so we provide resources for mental‑wellness, ergonomic home‑office setups, and a vibrant community of peers who share best practices and celebrate each other’s successes.

Compensation, Perks & Benefits

We offer a competitive hourly base rate starting at $14.94 per hour, with the potential for higher earnings based on experience, performance, and tenure. In addition to the base pay, you will be eligible for arenaflex’s discretionary annual incentive program, rewarding top performers with bonus payouts tied to individual and company goals.

Benefits package includes

• Comprehensive Medical, Dental, Vision, and Life Insurance coverage.
• Paid holidays, generous Paid Time Off (PTO), and additional vacation days based on service length.
• 401(k) retirement plan with company matching contributions.
• Short‑term and Long‑term Disability insurance.
• Paid Parental Leave for new parents.
• Employee Stock Purchase Plan (ESPP) offering the opportunity to invest in arenaflex’s future.
• Wellness programs, virtual fitness classes, and employee assistance resources.

Commitment to Diversity, Equity & Inclusion

arenaflex is proud to be recognized as a leader in workplace diversity. Our inclusive policies ensure that every employee—regardless of gender identity, sexual orientation, race, ethnicity, religion, veteran status, disability, or age—receives equal opportunity to thrive. We continuously strive to create a supportive environment where diverse perspectives are not only welcomed but celebrated, fostering innovation and stronger business outcomes.

Application Process & Next Steps

If you are ready to join a forward‑thinking, high‑energy team that values bilingual talent and a passion for customer service, we encourage you to apply today. The selection process includes a virtual interview, a brief skills assessment, and a final discussion with the hiring manager. Candidates may be asked to provide a government‑issued ID for verification purposes.

To submit your application, click the link below and upload your resume, cover letter, and any supporting documents. For accommodations related to a disability, please email [email protected] with your request.

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Join arenaflex – Your Future Starts Here

At arenaflex, your voice matters, your growth is supported, and your contributions directly influence the success of a dynamic, industry‑leading snack brand. Take the next step in your career and become part of a team that values excellence, collaboration, and the power of great food to bring people together. We look forward to welcoming you aboard!