Senior CDP Product Leader – Real‑Time Customer Data Platform (Adobe Experience Platform) – Remote (Montana) – $27/hr – arenaflex

About arenaflex

arenaflex is a leading global airline and travel services provider that has been redefining the passenger experience for decades. With a commitment to innovation, safety, and sustainability, arenaflex operates a sophisticated network of routes, digital platforms, and data‑driven services that connect millions of travelers every day. Our technology teams are at the heart of this transformation, building the tools that turn raw data into actionable insights, personalize journeys, and keep our operations running smoothly. As part of arenaflex, you will join a forward‑thinking community that values curiosity, collaboration, and continuous improvement.

Why This Role Matters

The Customer Data Platform (CDP) is the single source of truth for every interaction a traveler has with arenaflex—from booking and check‑in to in‑flight services and post‑flight feedback. As the CDP Product Leader, you will own the strategic vision, technical execution, and day‑to‑day stewardship of the real‑time CDP built on Adobe Experience Platform. Your work will directly influence how marketing, product, and operations teams personalize offers, streamline processes, and drive revenue growth. In short, you will help arenaflex keep climbing higher by turning data into meaningful, customer‑centric experiences.

Key Responsibilities

• Platform Ownership: Manage and maintain the Adobe Experience Platform (AEP) Real‑Time CDP to meet evolving business requirements across the enterprise.
• Development & Configuration: Lead new feature development, configuration changes, and ongoing enhancements, ensuring the platform scales with arenaflex’s growth.
• Technical Guidance: Provide expert technical advice to internal teams on segment building, data modeling, and best practices for CDP utilization.
• Issue Resolution: Diagnose and resolve technical problems quickly, coordinating with IT, Adobe Support, and consulting partners to implement robust solutions.
• Cross‑Functional Collaboration: Partner with IT, marketing, product, and analytics teams to align platform capabilities with strategic initiatives.
• Best‑Practice Advocacy: Stay current on industry trends, Adobe updates, and data governance standards; disseminate knowledge through documentation and training.
• Audit & Optimization: Conduct daily health checks and audits to ensure optimal platform performance, data quality, and compliance.
• Education & Enablement: Design and deliver training programs that empower non‑technical stakeholders to leverage the CDP effectively.
• Vendor Management: Work closely with Adobe consultants and third‑party partners to prioritize product enhancements and negotiate workarounds.

Minimum Qualifications

• 3+ years of hands‑on experience with technical data manipulation, marketing technology, or related fields.
• Demonstrated expertise with Adobe Experience Platform or a comparable CDP solution.
• Strong problem‑solving abilities; proven track record of troubleshooting complex technical issues.
• Excellent verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Analytical mindset with a focus on data quality, governance, and actionable insights.
• Commitment to safety, data privacy, and compliance standards.
• High school diploma, GED, or equivalent; additional education is a plus.
• U.S. work authorization and at least 18 years of age.

Preferred Qualifications

• Bachelor’s or advanced degree in Business, Computer Science, Data Science, or a related discipline.
• Experience with other CDP platforms such as Salesforce Customer 360, Segment, or similar solutions.
• Successful track record of designing and implementing complex enterprise‑wide data architectures.
• Deep knowledge of data governance, privacy regulations (e.g., GDPR, CCPA), and best practices for data stewardship.
• Background in large‑scale e‑commerce or digital travel environments, especially with a focus on customer journey optimization.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and API integrations.

Core Skills & Competencies

• Technical Acumen: Proficiency in data modeling, ETL processes, and real‑time streaming architectures.
• Strategic Thinking: Ability to align platform capabilities with broader business objectives and market trends.
• Collaboration: Strong team player who can build relationships across diverse functional groups.
• Communication: Clear, concise, and persuasive communication style for both written documentation and live presentations.
• Adaptability: Comfortable navigating a fast‑paced, ever‑changing environment while maintaining focus on quality.
• Leadership: Experience leading training initiatives and mentoring junior team members.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Mentorship from senior technology leaders and data architects.
• Sponsored certifications for Adobe Experience Platform, cloud platforms, and data governance frameworks.
• Opportunities to work on cross‑functional projects that influence company‑wide strategy.
• Clear career pathways toward senior product management, data engineering leadership, or enterprise architecture positions.
• Participation in internal hackathons, innovation labs, and industry conferences.

Compensation, Benefits & Perks

• Competitive hourly rate of $27 / hour, with performance‑based bonuses and profit‑sharing opportunities.
• Comprehensive health suite: medical, dental, vision, short‑ and long‑term disability, and wellness programs.
• Retirement savings plan (401 k) with employer contributions up to 9 % of salary.
• Generous paid time off, including vacation, holidays, parental leave, and sick days.
• Family‑focused benefits such as fertility assistance, adoption support, and backup childcare.
• Employee assistance program, financial coaching, and holistic wellbeing resources.
• Domestic and international travel privileges for you and eligible family members.
• Access to arenaflex’s discount marketplace (over 500 partner offers) covering travel, auto, home, and pet insurance.
• Employee recognition programs, including “Unstoppable Together” awards and peer‑to‑peer accolades.

Our Culture & Values

arenaflex’s culture is built on six core values: Care, Integrity, Resilience, Servant Leadership, Teamwork, and Innovation. Every employee is encouraged to bring their authentic self to work, share ideas openly, and collaborate across borders. Diversity, equity, and inclusion are not just buzzwords—they are woven into our Business Resource Groups, mentorship programs, and community outreach initiatives. Whether you are working from a home office in Montana or joining a virtual brainstorming session with colleagues worldwide, you will experience a supportive environment that celebrates success and learns from challenges together.

How to Apply

If you are ready to shape the future of data‑driven travel experiences and thrive in a dynamic, remote setting, we want to hear from you. Submit your resume, a brief cover letter highlighting your relevant experience, and any certifications you hold. arenaflex is an equal‑opportunity employer and welcomes applicants from all backgrounds.

Apply Now