Remote Data Entry & Ramp Operations Specialist – Customer Service, Freight Handling, Ground Equipment Operation – $26/hr Full‑Time – Michigan, USA – arenaflex

About arenaflex – Your Gateway to a Dynamic Aviation Career

arenaflex is a leading global airline and logistics provider, renowned for its commitment to safety, reliability, and exceptional customer service. With a heritage that spans nearly a century, arenaflex operates an extensive network of domestic and international routes, connecting millions of passengers and handling millions of pounds of cargo each year. Our mission is to move people and goods safely, on time, and with a smile. As we continue to expand our operations across the United States, we are looking for dedicated, detail‑oriented individuals to join our ground‑handling team in Michigan.

Position Overview – Remote Data Entry & Ramp Agent (Customer Service Agent)

The Remote Data Entry & Ramp Operations Specialist is a critical entry‑level role that blends data accuracy, physical freight handling, and frontline customer service. You will work at arenaflex’s Grand Rapids (GRR) hub, ensuring that cargo, mail, and passenger luggage are loaded, unloaded, and tracked with precision. While the majority of the role is performed on the ramp, a portion of the data‑entry responsibilities can be completed remotely, offering flexibility and a balanced workday.

Key Responsibilities

• Freight Handling: Safely lift, load, unload, and transport cargo, mail, and luggage weighing up to 70 lbs using proper lifting techniques.
• Ramp Coordination: Direct incoming and outgoing aircraft to appropriate gate positions, ensuring smooth and timely turnaround.
• Protective Measures: Guard cargo and mail against damage, loss, and adverse weather conditions (heat, rain, snow).
• Ground Equipment Operation: Operate belt loaders, tow tractors, and other ground support equipment safely and efficiently.
• Data Entry & Tracking: Use scanners and computer systems to log cargo movements, verify destination codes, and maintain accurate records.
• Safety Compliance: Follow arenaflex’s safety protocols, wear required personal protective equipment (PPE), and report any hazards immediately.
• Shift Flexibility: Work varied shifts—including early mornings, evenings, and weekends—based on flight schedules, with an average of 20–40 hours per week.
• Team Collaboration: Communicate effectively with supervisors, pilots, and fellow ramp agents to resolve issues quickly.

Essential Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Valid driver’s license with a clean driving record.
• Ability to read, write, and speak English fluently.
• Physical ability to lift, bend, twist, and stand for extended periods.
• Demonstrated commitment to personal and team safety.
• Willingness to wear arenaflex‑provided PPE, including hearing protection, safety‑toe footwear, hard hat, and high‑visibility apparel.

Preferred Skills & Competencies

• Prior experience in a warehouse, logistics, or airline ramp environment.
• Familiarity with basic computer applications and data‑entry software.
• Strong attention to detail and ability to work under time pressure.
• Excellent interpersonal skills and a customer‑service mindset.
• Problem‑solving attitude and proactive approach to operational challenges.

Why Choose arenaflex? – Compensation, Benefits, and Culture

arenaflex believes that our employees are our greatest asset. We invest heavily in competitive compensation, comprehensive benefits, and a supportive workplace culture that encourages growth and well‑being.

Compensation & Incentives

• Hourly wage of $26, paid bi‑weekly.
• Performance‑based bonuses and profit‑sharing opportunities.
• Overtime pay for hours worked beyond scheduled shifts.

Benefits Package

• Retirement Savings: 401(k) plan with company matching up to 9% of eligible contributions.
• Paid Time Off: Generous vacation, sick leave, holidays, and parental leave policies.
• Health & Wellness: Medical, dental, vision, short‑ and long‑term disability, and life insurance coverage.
• Family Support: Maternity and paternity assistance, adoption and surrogacy benefits, lactation rooms, and backup childcare services.
• Employee Assistance Program (EAP): Confidential counseling, financial education, and wellness resources for you and your family.
• Travel Perks: Discounted arenaflex flights for employees and eligible dependents, plus access to airport lounges.
• Community & Sustainability: Participation in local volunteer initiatives and corporate sustainability projects aimed at reducing carbon footprints.
• Recognition Programs: Awards, spot bonuses, and “Team of the Month” honors to celebrate outstanding performance.

Career Development & Learning Opportunities

At arenaflex, your career path is limited only by your ambition. We provide:

• Structured onboarding and mentorship from experienced supervisors.
• Access to online training platforms covering safety, equipment operation, and customer service excellence.
• Tuition reimbursement for relevant coursework and certifications.
• Clear promotion tracks from Ramp Agent to Lead Agent, Operations Supervisor, and beyond.

Work Environment & Culture

Our ramp facilities in Michigan combine state‑of‑the‑art equipment with a collaborative, safety‑first atmosphere. arenaflex’s core values—Care, Integrity, Flexibility, Employee Empowerment, and Collaboration—are lived every day. Employees enjoy:

• Team‑building events, both on‑site and off‑site.
• Open communication channels with management.
• Inclusive policies that respect diversity and promote equal opportunity.
• Regular safety drills and continuous improvement programs.

How to Apply – Take the First Step Toward a Rewarding Career

If you are ready to contribute to a world‑class airline, thrive in a fast‑paced environment, and grow your professional skill set, we want to hear from you. Submit your application today and become part of arenaflex’s legacy of excellence.

Apply Now