Remote IT Business Analyst – Data Management, Infrastructure & Remote Operations – $27/hr – arenaflex

About arenaflex – Pioneering Aviation Technology from Anywhere

At arenaflex, we are redefining how the aviation industry connects people, places, and data. As a global leader in airline operations, we combine cutting‑edge technology with a relentless focus on safety, reliability, and customer experience. Our mission is to keep the world moving, one flight at a time, while empowering our employees to thrive in a flexible, remote‑first environment. If you are passionate about technology, love solving complex infrastructure challenges, and want to be part of a forward‑thinking team that supports a worldwide network of airports and data centers, you have found your next career destination.

Position Overview – Remote IT Business Analyst (Data Entry & Infrastructure)

We are seeking a highly motivated Remote IT Business Analyst to join the arenaflex IT Offices Group. In this role, you will act as a bridge between business stakeholders and technical teams, ensuring that our data entry processes, server farm infrastructure, and remote communication rooms operate flawlessly. You will be responsible for planning, coordinating, and executing projects that keep our critical systems running 24/7, while also providing hands‑on support for day‑to‑day operations.

Key Responsibilities

• Maintain and enhance the data entry workflows that support airport communication systems, ensuring accuracy, timeliness, and compliance with industry standards.
• Administer and monitor all site implementations, inventory controls, and system configurations across server farms and remote communication rooms.
• Provide proactive and reactive support for hardware, UPS power, HVAC, fire suppression, security, and cabling systems in both on‑site and remote environments.
• Collaborate with software development and testing teams to provision workstations, equipment, and access for application testing labs.
• Lead the planning and execution of capital improvement projects, including space optimization, power upgrades, cooling enhancements, and lifecycle replacement of critical infrastructure.
• Develop and enforce departmental policies, procedures, and standards that align with corporate governance and regulatory requirements.
• Manage vendor relationships, negotiate contracts, and ensure vendors meet contractual obligations while delivering cost‑effective solutions.
• Document all infrastructure changes, maintain accurate configuration records, and support change‑control processes to minimize service disruption.
• Coordinate remote support activities, including ticket remediation, incident response, and escalation handling for server farms, labs, and communication rooms.
• Provide detailed reporting on project status, budget utilization, and performance metrics to senior leadership.
• Mentor junior team members and share best practices to foster a culture of continuous improvement.

Essential Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 3 years of hands‑on experience in a high‑availability data center or server farm environment.
• Demonstrated expertise in managing infrastructure projects, including budgeting, scheduling, and stakeholder communication.
• Strong understanding of networking fundamentals, server hardware, UPS systems, HVAC, and fire safety protocols.
• Proficiency with IT service management tools (e.g., ServiceNow, JIRA) and data entry platforms.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Ability to work independently in a remote setting while maintaining strong collaboration with distributed teams.
• Commitment to safety, data privacy, and compliance with industry regulations.

Preferred Qualifications & Skills

• Experience with airline or transportation industry IT environments.
• Certifications such as ITIL, PMP, or Cisco CCNA/CCNP.
• Familiarity with cloud platforms (AWS, Azure) and virtualization technologies.
• Knowledge of scripting languages (PowerShell, Python) for automation of routine tasks.
• Track record of delivering cost‑saving initiatives through vendor negotiations or process optimization.

Core Competencies for Success

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Project Management: Strong organizational skills to juggle multiple initiatives, meet deadlines, and manage resources effectively.
• Collaboration: Comfortable building relationships with cross‑functional teams, vendors, and senior leadership.
• Adaptability: Flexibility to adjust to shifting priorities, extended hours, and occasional on‑site visits when required.
• Customer Focus: Commitment to delivering exceptional internal service that supports the broader mission of arenaflex.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Remote IT Business Analyst, you will have access to:

• Mentorship programs with senior architects and project managers.
• Continuous learning subscriptions for certifications, technical courses, and industry conferences.
• Opportunities to lead larger, enterprise‑wide initiatives as you demonstrate expertise and leadership.
• Cross‑departmental rotations that broaden your perspective on airline operations, data analytics, and digital transformation.

Work Environment & Culture

Our culture is built on the core values of Integrity, Trust, Respect, Consistency, and Employee Initiative. We foster an inclusive, collaborative atmosphere where remote employees feel connected through regular virtual town halls, team‑building activities, and a robust internal communication platform. You will enjoy:

• A fully remote work model with flexible scheduling to accommodate different time zones.
• State‑of‑the‑art collaboration tools that keep you in sync with on‑site teams.
• A supportive leadership team that encourages innovation and recognizes achievements.
• Access to a global network of professionals who share a passion for aviation technology.

Compensation, Perks & Benefits

While exact figures may vary, arenaflex offers a competitive hourly rate of $27 per hour along with a comprehensive benefits package that includes:

• Performance‑based bonuses and profit‑sharing opportunities.
• 401(k) plan with generous company match and automatic enrollment.
• Paid time off, holidays, and personal days to support work‑life balance.
• Full medical, dental, and vision coverage for you and your dependents.
• Life insurance, short‑term and long‑term disability protection.
• Wellness programs featuring mental‑health resources, financial counseling, and fitness incentives.
• Employee travel benefits, including discounted airline tickets for you and eligible family members.
• Access to an employee assistance program (EAP) for personal and professional support.
• Technology stipend for home office setup, high‑speed internet, and ergonomic equipment.

Why You’ll Love Working at arenaflex

Choosing a career with arenaflex means joining a purpose‑driven organization that values your growth, well‑being, and contributions. Our remote‑first philosophy empowers you to work from anywhere while staying connected to a mission that moves millions of passengers each year. You’ll be part of a team that celebrates diversity, encourages continuous improvement, and rewards excellence.

How to Apply

If you are ready to take the next step in your IT career and help keep the world’s air travel infrastructure running smoothly, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply!

Closing Statement

At arenaflex, every role matters, and your expertise will directly impact the reliability of our global network. Join us, and together we’ll continue to soar to new heights.