[Remote] Representative II, Customer Service - New Patient Care
Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Representative II, Customer Service – New Patient Care. This role is responsible for engaging with patients to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies through warm outbound calls and supportive guidance.
Responsibilities
- Serves patients over the phone to initiate their first order of diabetes testing supplies and related products
- Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process
- Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed
- Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations
- Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month
- Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals
- Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues
- Documents all interactions and maintains detailed notes in the company system for continuity and compliance
- Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies
- Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams
Skills
- 1-3 years of customer service experience in a call center environment
- High School Diploma, GED or equivalent work experience
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview