Representative, Wholesale Customer Experience

ASICS America Corporation is committed to promoting a diverse and inclusive culture. The Wholesale Customer Experience Representative is responsible for managing relationships with Sales Representatives and Wholesale Accounts, ensuring excellent service and smooth order processes.

Responsibilities

• Provide excellent service to wholesale non-EDI accounts and partner with assigned Sales Representatives, to ensure account needs are met. Contacts include, but are not limited to; email, call center queue, direct dial, and teams’ chats
• Data entry of multiple document types with proper communication to appropriate personnel/ departments/ retailers
• Collaborate and build strong working relationships with other departments within the company including sales representatives, buyers, regional managers, distribution center and finance team, as necessary
• Professionally handle incoming inquiries regarding product via phone and email and have a basic working knowledge of the relevant product details
• Courteously answer customer questions and work to resolve customer complaints in a friendly, solution-oriented manner
• Adheres to all company policies and procedures
• Embodies and demonstrates company ethics and values
• Abides by all federal, state and local laws

Skills

• H.S. Diploma or General Education Degree (GED) or equivalent combination of education, experience, and training
• Computer skills: Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Experience with Office 365 and like applications
• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Ability to multi-task and prioritize tasks to meet deadlines and department results
• Skilled at providing excellent customer service through assessing the needs of the customer and providing solutions
• Able to identify complex problems and find solutions to address them
• Knowledge of sporting goods industry
• 1-2 years customer service experience in retail or call center a plus, sporting, or athletic industry
• Experience in Account Management
• Experience in a Call Center environment
• SAP experience

Benefits

• ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels.
• Our robust employee benefits allow for real work-life balance and a strong sense of community.
• We empower our employees to pursue their career goals.

Company Overview