Senior Loan Processor, Auto
Upstart is a leading AI lending marketplace focused on reducing borrowing costs for Americans. The Senior Loan Processor, Auto will review and process auto lending applications, ensuring compliance and efficiency while contributing to operational improvements and customer experience enhancements.
Responsibilities
- Review and process auto lending applications with accuracy, efficiency, and adherence to established policies and procedures
- Verify customer income, insurance documentation, payoff quotes, and other application materials to support lending decisions
- Navigate large operational queues independently and prioritize aging or high-priority applications in a fast-paced environment
- Identify discrepancies, workflow gaps, or operational issues and escalate findings to appropriate partners when needed
- Collaborate with teammates and cross-functional partners to support operational improvements, policy updates, and new product launches
- Contribute feedback and insights that help improve customer experience, internal tooling, and process scalability as Upstart’s auto products continue to grow
Skills
- 9+ months of experience in onboarding, loan processing, financial operations, banking operations, insurance operations, or auto lending support roles
- Experience reviewing customer applications, financial documents, or verification materials while adhering to established policies and procedures
- Demonstrated experience meeting productivity and quality performance metrics in a high-volume operational environment
- Experience using case management systems, operational dashboards, or internal tooling to identify discrepancies, exceptions, or processing issues
- Ability to manage multiple priorities and complete application reviews in a queue-based operational environment
- Knowledge of auto lending operations, including auto refinance, indirect auto lending, or secured lending products
- Ability to identify process inefficiencies and contribute recommendations that improve operational workflows or customer experience
- Skills in analyzing application data and supporting documentation to identify abnormalities, inconsistencies, or process gaps
- Experience collaborating with cross-functional teams to support operational changes, escalations, or new product implementations
- Effective communication skills when supporting customers, business partners, and internal stakeholders in a fast-paced environment
Benefits
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company Overview