Process Improvement Leader - Operations

Empire Life is looking to hire a Process Improvement Leader to join our Operations team. The role involves leading process improvement projects, developing new processes and management systems, and enhancing customer experiences through data-driven initiatives.

Responsibilities

• Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results
• Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials
• Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices
• Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals
• Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input
• Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints

Skills

• 1-3 years of experience in areas such as Data Science, Analytics, Visualization & Artificial Intelligence
• 1-3 years of experience in areas such as Process Design & Systems Thinking
• 1-3 years of experience in areas such as Digital Development Programming
• 1-3 years of experience in areas such as Project Management
• 1-3 years of experience in areas such as Product Management or Product Operations
• 1-3 years of experience in areas such as Operations Management
• 1-3 years of experience in areas such as Client Management
• A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field
• Strong leadership abilities
• High self-initiative and ownership of projects
• Adaptable and flexible
• Fast learner with excellent critical thinking, listening and problem solving skills
• Data driven mindset
• Excellent communication and collaboration skills
• Customer focused and ability to learn/understand a user journey
• Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
• Strategic inquiry/influence and critical thinking

Benefits

• Hybrid work model
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

Company Overview