Community Operations Manager: The Uncommon Business
Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Community Manager. Join the Team: The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations. To learn more please visit: https://theuncommonbusiness.co Responsibilities: If you are someone who sees community as a strategic growth lever rather than a support function, this role offers the opportunity to build and scale a best-in-class AI-driven community experience. You will own the systems, engagement, and intelligence that transform community into a core driver of retention, product insight, and revenue. This role includes:
- Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
- Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
- Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
- Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
- Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
- Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
- Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
- Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
- Monitoring and improving key community health metrics including retention, engagement, and response times
Qualifications
- Proven experience owning community operations or member experience for a high-engagement audience
- Demonstrated ability to improve engagement, retention, or community performance metrics
- Strong systems thinker who can translate community interactions into actionable insights
- Experience leveraging AI tools to improve workflows, automation, or community operations
- Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
- Strong communication skills with the ability to balance empathy and execution
- Experience working in launch-driven or high-intensity business cycles preferred
- Highly organized with strong ownership and accountability
Non-Negotiables:
- Proven ability to operate in fast-paced, high-accountability environments
- Strong operator mindset with ability to manage high-volume output without sacrificing quality
- Experience working cross-functionally across marketing, growth, and/or customer experience teams
- Demonstrated ability to impact performance through content, engagement, or community initiatives
- High ownership with ability to both think strategically and execute tactically
Our Ideal Teammate Is Someone Who:
- Takes full ownership of outcomes and drives initiatives proactively
- Thinks in systems and patterns, not just one-off interactions
- Uses AI as a core part of their workflow and decision-making process
- Balances high empathy for members with strong operational rigor
- Thrives in high-intensity launch cycles and fast-moving environments
- Is deeply motivated by building meaningful, high-impact experiences at scale
Location: Remote Apply To This Job