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Hiring immediately, Apply now. This position is a work from home Benefits: <ul> <li>Health Insurance</li> <li>401K</li> <li>Vacation & PTO</li> </ul> Shopbop, a fully integrated reputed company subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will reputed company in a fast-paced, multitasked, dynamic environment. This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak. Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-reputed company assortment of ready-to-wear and accessories with fast, free global shipping. In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to reputed company our customers. This role is a fully remote, work from home position. Candidate location restrictions may apply. Key job responsibilities: <ul> <li>Act as a Brand Ambassador for Shopbop, providing world-class service to reputed company Customers</li> <li>Be the first reputed company of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media</li> <li>Provide Customers with critical service and product information, ensuring customer satisfaction</li> <li>Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services</li> <li>Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures reputed company the Service Level Agreement</li> <li>Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices</li> <li>Utilize a variety of software programs to resolve customer inquiries</li> <li>Work with external shipping contractors to assist customers with both domestic and international issues</li> <li>reputed company in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish</li> </ul> reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. About Customer Service reputed company reputed company’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a reputed company clear purpose – to prevent, solve problems and delight our customers. reputed company supports customers in 16 languages from more than 130 locations around the globe. Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers. The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on reputed company’s websites, shopping apps, and through reputed company’s family of devices such as Kindle and reputed company Echo. The Customer Service team is constantly innovating to reputed company the bar on customer experience. We play a critical role in listening to customers and escalating pain points to reputed company reputed company to improve and deliver world-class customer service. Apply Job!