Customer Success Operations Manager

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. The Opportunity This is a pivotal role at the heart of our Customer Success function; designed for someone who thrives on bringing structure, clarity, and momentum to complex environments. As the Customer Success Operations Manager, you’ll lead the enablement engine that powers the entire customer success lifecycle, from early opportunity identification through to delivery, impact, and continuous improvement. You’ll create the operational backbone that allows customer-facing teams to focus on what matters most: building relationships, driving growth, and delivering meaningful outcomes. You’ll also play a key leadership role, building and scaling a high-performing coordination team while shaping best-in-class ways of working across a fast-evolving, commercially focused environment.

Key Responsibilities

Own and enable the end-to-end customer success cycle - ensuring opportunities move seamlessly from discovery to delivery, with clear structure, cadence, and governance Lead market and opportunity scanning, identifying tenders, funding programs, and emerging signals, and coordinating early-stage qualification and decision-making Drive high-quality proposals and tenders, managing timelines, governance, and cross-functional inputs to deliver compelling, compliant submissions Enable customer engagement, preparing strategic briefing materials, meeting packs, and ensuring actions are captured and progressed effectively Oversee contract governance and lifecycle coordination, supporting onboarding, renewals, and smooth transition into delivery Coordinate customer impact reporting, enabling data-led storytelling, performance insights, and continuous improvement across engagements Own internal reporting and data integrity, ensuring Salesforce and reporting systems provide accurate, real-time insights to support decision-making Lead and develop the Customer Success Coordinator team, building scalable capability and fostering a proactive, high-quality operational culture Must Haves Proven experience leading operations, enablement, or coordination functions in complex, multi-stakeholder environments Strong understanding of proposal, bid, and contract lifecycle processes Demonstrated ability to design and implement end-to-end operating models or ways of working Exceptional stakeholder management, communication, and coordination skills Strong analytical thinking and ability to translate data into actionable insights Experience leading or developing small teams and building scalable processes A mindset that blends commercial acumen, adaptability, and human-centred thinking, with a focus on delivering meaningful customer outcomes Our much-loved Perks Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means: Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house! Right now, our employees also have a 25% discount on travel insurance. 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads. Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check. Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more Learn more about Amplar Health at https://amplarhealth.com.au Be Yourself. Belong Here We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ Apply To This Job