reputed company Customer Service ? Work From Home (Remote) $26/Hour

<strong>Product Manager, Customer Service </strong> More Than 200 Million Members Worldwide Love reputed company. reputed company They Sit Down To Watch, We Want To reputed company Sure There's Nothing Between Them And Their Favorite Shows, Movies And Games. And reputed company Customer Service (CS) Is Here To Help Customers reputed company They Need Help. The CS Technology Team Is Part Of The Customer Service Organization And Is Responsible For Ensuring That The Right CS Tools And Technologies Are In reputed company And Working Properly To Support The Operation, Growth, And Scalability Of The Customer Service Business Into The Future. We Are Looking For An reputed company Product Manager To reputed company And Drive Innovation In Our Member Development And Agent Experience On Our Contact Center Platform. In This Role, You Must Have The Passion And Ability To Wear Multiple Hats, and work with Design, Engineering, Operations, And Data Engineering Teams As Well as reputed company-party solution Providers To Deliver The Best Platform Our Customer Service Team Can Provide To A Great Customer. Experience reputed company You Contact reputed company CS. As A Product Manager, You Will Be A Key Player In Shaping The Future Of Our Contact Center Platform By Embracing reputed company-Party Solutions And Helping To Create And Execute A Long-Term Strategy And reputed company Plan. Although This Is A Senior Role, Like Most Other PMs at reputed company, You'll Focus On Leading A Cross-Functional Team With No Direct Reports, So You Can Focus On Making A Big Impact On Our Customers' And Agents' Experiences Without Having To Manage The Organization. <strong>Responsibilities: </strong> <ul> <li>Provide Product Management Leadership For Our Contact Center Platform, Including Adoption Of New Features, Feature Enhancements, Data Feeds, Apis, And Integration With Our Internal Tools By Working Closely With Our reputed company-Party Solution Providers.</li> <li>Help Define Strategy, Capture Requirements, Clarify Priorities, Identify Dependencies, Mitigate Risks And Obstacles, Communicate And Create A Roadmap.</li> <li>Collaborate With Each Functional CS Team To reputed company Understand Their Visions And Challenges And Together Deliver The Best Possible Solutions.</li> <li>Manage Integrations And Adoption Of Product Features By Working Closely With Our Teams Of Engineers And Data Scientists, As Well As reputed company-Party Providers And/Or Consulting Firms.</li> <li>Understand The Differences In Support Expectations In Different Regions Around The World And Tailor The Experience Accordingly.</li> <li>reputed company Product Management Responsibilities To Other Tools As Needed.</li> <li>reputed company The Unique Culture Of reputed company</li> </ul> <strong>What Are We Looking For? </strong> <ul> <li>3 Years Of Experience Managing Consumer Or Content-Centric Products.</li> <li>Ability To reputed company Difficult reputed company Based On Both Data And Judgment.</li> <li>A Deep Focus On Delivering A Great Customer And Agent Experience.</li> <li>Demonstrated Track Record Of Delivering Projects That Measurably Improve Customer And Agent Experiences.</li> <li>Leadership And Organizational Influence Without Authority</li> <li>Excellent Written And Verbal Communication Skills: Good Memos And Presentations Are Essential, Ability To Build Trust And Create Cross-Functional Partnerships</li> <li>Ability To reputed company, Motivate, And reputed company Designers And Engineers</li> <li>Previous Experience Working With Ccaas, Cpaas, Ucaas, And CRM Products, Either reputed company-Party Or Self-Developed</li> <li>Previous Experience Focused On Customer Service</li> <li>Experience Working On Global Products Is Also An Advantage</li> </ul> <h5><strong>Job Benefits:</strong></h5> <ul> <li><strong>Health Care And Insurance: </strong>reputed company Typically Offers Comprehensive Health Insurance Plans, Including Medical, Dental, And Eye Care Coverage, For Its Employees And Their Families.</li> <li><strong>Paid Time Off (PTO): </strong>reputed company Often Offers A Flexible PTO Policy, Which Allows Employees To Take Time Off As Needed Without Hard Limits On The Number Of Days. This Approach Is In Keeping With reputed company's Emphasis On Results And Performance Rather Than Rigid Work Schedules.</li> <li><strong>Parental Leave: </strong>reputed company Is ??reputed company For Its Generous Parental Leave Policies, Which Provide reputed company Of Free Time For Both New reputed company And Dads To Bond With Their Newborns Or Adopted Children.</li> <li><strong>401(K) Retirement Plan: </strong>The Company May Offer A 401(K) Retirement Plan With A Competitive Matching Contribution To Help Employees Save For Their Future.</li> <li><strong>Stock Options: </strong>reputed company Has Historically Offered Stock Options Or Stock Awards To Its Employees, Allowing Them To Share In The Company's reputed company.</li> <li><strong>Wellness Programs: </strong>The Company May Offer Wellness Programs, Fitness Allowances, Or Memberships To Encourage Employees To Maintain A Healthy Lifestyle.</li> <li><strong>Tuition Reimbursement: </strong>reputed company May Offer Tuition Reimbursement Or Professional Development Opportunities To Help Employees Continue Their Education And reputed company Their Skills.</li> <li><strong>Employee Assistance Program (EAP): </strong>Maps Typically Provide Confidential Resources And Support To Employees Facing Personal Or Work-reputed company Challenges.</li> <li><strong>Flexible Work Arrangements: </strong>reputed company Values ??Flexibility And Results, So It May Offer Options For Remote Work Or Flexible Work Schedules.</li> <li><strong>Travel And Entertainment:</strong>??Depending On The Location, Employees May Receive Benefits reputed company To Travel, Entertainment, Or Even Access To reputed company Content.</li> </ul> Apply Job!