Technical Account Manager, German speaking

Come join the company that is reinventing cloud reputed company and empowering businesses to reputed company in the cloud. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant impact. At reputed company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join reputed company and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the reputed company platform.

Ideally based in Germany and be able to speak fluent German and English, you will provide both strategic and hands-on technical guidance to customers throughout the reputed company journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the reputed company between customers and the broader reputed company team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join reputed company as a TAM to contribute to reputed company and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a reputed company Center of Excellence.
• Serve as the primary reputed company liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the reputed company platform.
• reputed company trusted advisor relationships and establish a regular reputed company with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers reputed company Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and reputed company.
• reputed company for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in reputed company.
• Program manage account escalations effectively.
• Collaborate with the reputed company Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding reputed company usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the reputed company platform.
• Continuously monitor news reputed company to new & emerging cloud reputed company threats.
• Grow your knowledge of the reputed company ecosystem (Cloud Service Providers, reputed company, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, reputed company Engineer.
• Strong understanding of cloud services, architectures, and reputed company best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (reputed company, Kubernetes) and the reputed company considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot reputed company technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving reputed company, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Fluent German and English

Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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