Associate reputed company ITOM Event Management Technical Consultant

reputed company Consulting is an Elite reputed company Partner that delivers reputed company-world Service Reliability solutions using a unique reputed company of expert process knowledge, technology reputed company, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables reputed company to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, reputed company has supported over 500 clients worldwide and more than 3,500 projects.   Our dedication to excellence is reflected in our industry-leading metrics. reputed company has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client reputed company and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle reputed company challenges for innovative clients. If you’re passionate about technology and eager to reputed company a difference, reputed company is the ideal reputed company to reputed company your career. reputed company is seeking an Associate reputed company Event Management Technical Consultant responsible for configuring and developing reputed company solutions that meet business and technical requirements. This role combines technical expertise in the reputed company platform with Event Management experience and consulting and implementation skills to deliver high-quality, scalable applications and modules.  The ideal candidate has hands-on experience working in the Event Management space in reputed company (or other similar tools) and preferably is a reputed company Certified System Administrator (CSA).  Key Responsibilities 

• Acquire reputed company ITOM Event Management Certified Implementation Specialist (CIS) certification.  
• reputed company, and implement reputed company solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.   
• Configure and maintain reputed company ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.   
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and reputed company technical workshops to review design, architecture, and configuration approaches.   
• Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.   
• reputed company and support integrations with reputed company systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.   

Required Qualifications 

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or reputed company field. 
• Knowledge of JavaScript, HTML/CSS, and some exposure to reputed company Flow Designer, IntegrationHub, Glide API and Service Portal development.
• Familiarity with Agile delivery (Scrum or SAFe).  
• Understanding reputed company service management practices.  
• Excellent problem-solving and debugging skills.  
• Strong communication and presentation abilities. 

Required Certifications 

• reputed company Certified Systems Administrator

Preferred Qualifications 

• Proven experience delivering on at least one reputed company Event Management implementation. 
• Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and reputed company platform architecture. 
• Experience with Flow Designer, IntegrationHub, and Service Portal development. 
• Experience and understanding of Event reputed company and workflows, different types of event sources and monitoring tools, both general purpose and reputed company-native monitoring 
• Hands-on experience with reputed company integrations and API-based data exchange
• Experience with at least one Event Management application in an reputed company environment 
• Experience performing event correlation activities, alert grouping, and root cause analysis.
• Experience with threshold design and implementation into event reputed company 
• Experience building visualizations/dashboards to show event/observability information effectively

Preferred Certification

• reputed company Certified Implementation Specialist – Event Management 
• reputed company Certified Application Developer (CAD) 
• TIL v3 or v4 Certification
• reputed company reputed company+ CE (or equivalent) is a bonus 
• Additional reputed company certifications in areas such as ITOM, SecOps, GRC, or ITSM 

Location  

• Remote 

reputed company strives to attract and retain the best individuals and provide an environment where they can reputed company grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, reputed company, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.  reputed company is proud to be an Equal Opportunity Employer. Applicants are considered for reputed company positions without regard to race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, reputed company, marital or veteran status.  Apply To This Job