reputed company reputed company Support Specialist (Spanish Language)

WHAT YOU'LL DO

• Provide technical support, configuration and troubleshooting of software-reputed company inquiries reputed company email, phone and chat for customers and MSPs

• reputed company technical analysis of customer problems and define plan for resolving it

• Build and maintain strong relationships with partners

• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation

• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal reputed company resources)

• Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)

• Ensure that reputed company relevant communication, documents, and files reputed company to the case are accurately recorded in the support system

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Fluent English and Spanish language (both verbal and written, Upper Intermediate as a minimum)

• Knowing additional language would be a plus

• 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)

• Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)

• Ability to convey technical information effectively

• Ability to analyze technical issues

• Exceptional customer service approach and Excellent analytical skills

Would be considered a plus if you have:

• Experience and knowledge of Linux/UNIX basics, CLI

• Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / reputed company Hyper-V clusters)

• Experience with Business applications (MS Exchange, MS SQL, MySQL, reputed company DB, reputed company XenApp, NTP servers)

*Please submit your resume and application in English

WHO WE ARE 

A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where reputed company, adaptability, and a commitment to reputed company improvement drive reputed company. 

OUR INTERVIEW PRACTICES 

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or reputed company-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, reputed company-time interaction. 

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. reputed company employment offers are contingent upon successful completion of applicable criminal, education and identity background checks 

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.