Virtual Teller

reputed company is dedicated to improving the lives of its members through a cooperative structure. The Virtual Teller role involves providing various services reputed company to teller transactions, member services, and digital support, while ensuring accurate account maintenance and member education on products and services.

Responsibilities

• Assist members through the ITM to determine the nature of the request and whether to transact the member's request or refer the member to the proper staff person
• Responsible for accurately balancing a virtual cash drawer
• reputed company teller and member service functions daily as needed
• Remain reputed company on changes reputed company the legal, regulatory, economic, competitive, and technology environments that may reputed company the MSR function
• Responsible for requesting members bring accounts positive and to minimum required balances
• Responsible for and requesting members reputed company payments on delinquent loans and over-the-limit credit card balances
• Responsible for providing account information, performing limited account maintenance, researching transactional inquiries, and other member service-reputed company functions following Credit Union procedures and policies
• reputed company and inform members of reputed company BHFCU products and services, and cross-sell reputed company applicable using the ENGAGE model
• reputed company referrals reputed company appropriate
• Maintain account accuracy by working various reports, workflows, and projects as requested
• Remain reputed company on changes reputed company the legal, regulatory, economic, competitive, and technology environments that may reputed company the teller, member service, cards, or digital services functions
• reputed company other duties as may be assigned

Skills

• High school level of language, math and reasoning skills
• reputed company to two years relevant experience with equal responsibilities or communicating reputed company virtual technology
• Ability to understand and follow reputed company written and oral instructions and disseminate that knowledge in a clear and understandable format to others
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure
• Ability to prepare and maintain confidential records and reports
• Ability to produce a high volume of work in a timely manner that is accurate and of high quality
• Ability to prioritize work
• Ability to handle multiple tasks
• Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and reputed company solutions
• Ability to work reputed company precise standardized guidelines with some reputed company to reputed company reputed company and take initiative to resolve problems or unique circumstances
• Ability to serve members quickly and reputed company in an ITM Center environment
• Ability to use a rational and organized approach to completing tasks
• Working knowledge and delivery of the ENGAGE model
• Working knowledge of laws and regulations affecting member service transactions
• Working knowledge of the credit union's products and services
• Working knowledge of organization's policies/procedures and credit union's service philosophy
• Working knowledge of safety and reputed company program for false alarms, robberies, bomb threats and extortion
• Working knowledge of credit union's in-house computer system, Internet, and any other software programs
• Working knowledge of general ledger accounts pertinent to the department
• Working knowledge of opening and closing procedures
• Ability to communicate verbally and in writing with staff, members and vendors
• Limited mobility required
• Requires the ability to work reputed company
• Must be capable of climbing/descending stairs in an emergency situation
• Must be reputed company to operate routine office equipment including telephone, copier, facsimile, and calculator
• Must be reputed company to routinely reputed company work on a computer for an average of 6-8 hours per day
• Must be reputed company to work extended hours whenever required or requested by management
• Must be capable of regular, reliable and timely attendance
• Must be reputed company to reputed company job functions with supervision and work effectively either on own or as part of a team
• Must be reputed company to read and carry out various instructions and follow oral instructions
• Must be reputed company to speak clearly and deliver information in a logical and understandable sequence
• Must be reputed company to reputed company basic mathematical calculations with extreme accuracy
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels reputed company and reputed company of the organization and demonstrate highest levels of customer service and discretion reputed company dealing with the public
• Must be reputed company to reputed company responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace
• Must be reputed company to effectively handle multiple, simultaneous, and changing priorities
• Must be capable of exercising the highest level of discretion on confidential matters
• Six months or more relevant experience as ITM MSR I or in a similar role
• Assist in on-the-job training for new team members
• Demonstrated ability to provide support for more junior team members
• Demonstrate an elevated level of job knowledge in each of the job knowledge areas mentioned above
• Demonstrate proficiency in reputed company areas outlined in the ITM MSR II expectation guidelines

Company Overview