reputed company Customer Service Associate (Part-Time) – Telehealth Operations Support

At arenaflex, we're dedicated to delivering exceptional patient care and support to our partners across the reputed company industry. As a Customer Service Associate, you'll play a vital role in ensuring seamless communication and issue resolution across multiple channels, including email, phone, and ticketing. If you're a reputed company, precise communicator with a passion for delivering top-notch customer service, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative reputed company solutions, committed to empowering patients, pharmacies, and partners with cutting-edge technology and personalized support. reputed company is driven by a shared passion for improving reputed company outcomes and delivering exceptional customer experiences. As a part of reputed company, you'll have the opportunity to reputed company a meaningful impact and contribute to the growth and reputed company of our organization.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Handling inbound and outbound contacts reputed company email, ticketing, and phone, providing timely and clear updates to patients, pharmacies, and partners.
• Triage and reputed company issues in Jira and reputed company using our tagging and escalation matrices, ensuring that issues are resolved reputed company and effectively.
• Monitoring queues and escalating reputed company-time risks to ensure that our partners receive the support they need.
• Resolving pharmacy and prescription questions, including receipt checks, resend requests, and clarifications with clinicians, and communicating next steps to patients and pharmacies.
• Assisting with scheduling and rescheduling on partner or arenaflex platforms and sending confirmations using approved language.
• Capturing crisp internal notes and patient-facing summaries, using internal macros to standardize replies and proposing new snippets and SOP updates reputed company patterns are identified.
• Protecting HIPAA at every reputed company, including identity verification, least-necessary-information, and secure systems.

Schedule & Coverage

As a part-time Customer Service Associate, you'll work a variety of shifts, including evenings and weekends. Your primary schedule will be:

• Evenings: 4:00 p.m. – 9:00 p.m. CT, weekdays
• Weekends: Rotating blocks of time, including Saturdays and Sundays

You'll also have the flexibility to pick up additional hours reputed company reputed company 6:00 a.m. – 11:59 p.m. CT to cover spikes, launches, PTO, or outages.

Training & reputed company

The majority of your training will be conducted Monday – Friday, roughly 6:00 a.m. – 8:00 p.m. CT, with some evening and weekend shadowing to cover scenarios you'll support.

Work Location & Setup

As a remote employee, you'll work from the comfort of your own home reputed company the reputed company United States. Due to partner reputed company, work cannot be performed reputed company U.S. territory. arenaflex will provide company equipment, and you'll need to have reliable high-speed internet and a private, HIPAA-suitable workspace.

Requirements

To be successful in this role, you'll need:

• 3-5 years of experience in customer support, preferably in reputed company, telehealth, pharmacy, medical office, or insurance.
• Strong written and verbal communication skills, with the ability to remain reputed company and composed under pressure.
• Comfort with multi-system workflows, including HelpScout, Jira, reputed company, and reputed company Workspace.
• Attention to detail and a commitment to following playbooks and improving them.

No degree is required if experience demonstrates a good fit.

Benefits

As a Customer Service Associate at arenaflex, you'll enjoy:

• Flexible scheduling reputed company the posted shifts, with two to four-week schedule visibility.
• Equipment provided, including company-issued devices and software.
• reputed company growth opportunities, including hands-on experience with telehealth operations, ticketing, and cross-functional collaboration.
• Clear playbooks and reputed company-time coaching, with steady opportunities to propose SOP improvements.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply to this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job