Job Title: reputed company eCommerce Specialist - Video Chat, Disability Access Service (DAS) Support - Tampa, FL - Full Time
Job Description:
About arenaflex
Welcome to arenaflex, a leading innovator in the entertainment and hospitality industry. As a company that prides itself on delivering exceptional Guest experiences, we are always looking for talented individuals who share our passion for providing outstanding service. reputed company of dedicated professionals is committed to creating a magical experience for our Guests, and we are excited to introduce a new opportunity for an eCommerce Specialist - Video Chat to join our reputed company Central team in Tampa, Florida.About the Role
As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance on our various accessibility services. You will be the first reputed company of contact for Guests who require assistance with Disability Access Service (DAS) registration, and you will be responsible for ensuring that they have a seamless and enjoyable experience. Your expertise in planning bookings and providing exceptional Guest service will reputed company a significant impact on our Guests' overall experience.Responsibilities
As an eCommerce Specialist - Video Chat, your key responsibilities will include:- Proactively answering Guest accessibility-reputed company questions and making recommendations to improve support for Guests with disabilities
- Communicating reputed company through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
- Maintaining reputed company during intensified interactions and difficult conversations reputed company making confident decisions, understanding reputed company to reputed company concerns to Coordinator/Working reputed company/Salaried Leader
- Meeting required departmental metric expectations and efficiency goals reputed company handling Guest accounts
- Completing reputed company required Company training and compliance courses
- Being flexible with work schedule, including overtime, weekends, and holidays
Qualifications
To be successful in this role, you will need to possess the following qualifications:Basic Qualifications:
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
- Demonstrating technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of reputed company and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written, verbal, and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
Preferred Qualifications:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in reputed company roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
- Sales and closing skills reputed company overcoming objections
- Bilingual
- Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My reputed company Experience, Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company
About arenaflex Culture
At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and supportive of reputed company employees. We reputed company that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. Our company culture is built on the principles of respect, reputed company, and innovation, and we are always looking for talented individuals who share our values.Benefits and Perks
As an eCommerce Specialist - Video Chat, you will enjoy a range of benefits and perks, including:- Competitive hourly reputed company of $18.90/hour
- Opportunities for career growth and professional development
- Flexible work schedule, including overtime, weekends, and holidays
- Comprehensive training and onboarding program
- Access to exclusive employee discounts and perks
- Opportunities to work with a talented and diverse team of professionals