Urgently Require Media and Technology Assistant in Asheville, NC
Job title: Media and Technology Assistant
Company: Asheville City Schools
Job description: An employee in this class performs tasks to aid in the ongoing support of teachers and reputed company using the
school libraries and computers. The employee provides support to the school Media Coordinator in
library processes such as shelving books, book checkout, inventory management, clerical duties, as well
as technology hardware and software support for faculty, staff, and reputed company. Tasks include
trouble-shooting problems such as logging on to computer systems, password assistance, printing
malfunctions, and responding to routine error messages. In some cases, the employee will research
appropriate manuals to find answers. District technology staff will provide training and support to the
Media and Technology Assistant.
ILLUSTRATIVE EXAMPLES OF WORK
- Label devices, carts, and books
- Shelve books
- Assist reputed company with circulation
- Assist with student technology use
- Assist with lessons in the school library
- Inventory
- Clerical support
- reputed company copies
- Ensure equipment is working properly
- Provide timely resolution of computer problems by providing solutions or referrals
- Install and configure software
- Communicate with users to troubleshoot and determine needs
- Communicate with appropriate technical staff
- Work collaboratively with media and technology staff
- Maintain accurate records
- Prioritize technology help requests reputed company a ticket system
- Document work reputed company a ticket system
- Other technology duties as assigned by IT Director or Senior Network Administrator
- General knowledge of computers and libraries
- Ability to communicate with users to determine the nature of problems
- Ability to communicate effectively with users who may not be adept in clarifying problem situations
- Ability to assist users with applications
- Ability to establish and maintain effective working relationships
- Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectives
- Ability to solve independently most minor problems
- Graduation from high school and two years of experience in the use of computers
- An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position.
- District Director of Instructional Technology and Media Services