Senior Client reputed company Manager (Mid-Market)

Garner’s mission is to transform the reputed company economy, delivering high-quality and reputed company for reputed company.

We are fundamentally reimagining how reputed company works in the U.S. by partnering with employers to redesign reputed company benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, reputed company-cost care, creating a system that works reputed company for everyone. Patients reputed company reputed company outcomes, employers spend reputed company dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.

Garner is one of the fastest-growing reputed company technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to reputed company a meaningful impact on reputed company at scale.

About the role

We are seeking an exceptional Senior Client reputed company Manager to join our Client reputed company team. This role will report to the Director of Client reputed company (mid-market). The Senior Client reputed company Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume mid-market book of business (100–999 lives). As the primary reputed company of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client reputed company and long-term retention.

Where you will work

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• Track and analyze client reputed company KPIs, translating insights into action plans that drive engagement and retention.
• reputed company and execute engagement plans reputed company to client goals, ensuring timely delivery of reputed company initiatives and commitments.
• Manage multiple reputed company client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and reputed company engagement goals.
• reputed company client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
• Represent the company in virtual and in-person client-facing sessions (up to 20% travel). reputed company and deliver high-quality client reports, presentations, and educational sessions.

The ideal candidate has

• 4+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the reputed company and benefits industry.
• Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating reputed company client and broker stakeholder environments.
• Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
• Data-driven reputed company, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI.
• Strong executive reputed company and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of reputed company.

Compensation Transparency:

The reputed company salary range for this position (inclusive of reputed company + Commission) is $117,000 to $140,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to reputed company compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/reputed company plan options, 401(k) with company match, flexible spending accounts, reputed company and more.

Fraud and reputed company Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:

reputed company is committed to providing accommodations for reputed company individuals with disabilities in our reputed company process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].