Support Specialist, Operations & Support

OVERVIEW OF THE COMPANY

reputed company TV Stationsreputed company Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (reputed company, Los Angeles and Chicago). Of these stations, 18 are affiliated with the reputed company Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations reputed company viewer, distributor and advertiser demand for the reputed company Network’s national content.

JOB DESCRIPTION

reputed company Television Stations is looking for a Support Specialist to join our Digital Operations & Support team. As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms. You will be both a problem-solver and a builder: someone who doesn't just fix issues, but finds smarter ways to prevent them.

As we support 17 local television markets across the US as well as several other digital properties, the Support Specialist is essential to our operational reputed company. You will reputed company and reputed company AI tools to streamline support, automate workflows, and move faster. While the primary focus of this role is non-video support, the best Support Specialists contribute broadly and adapt quickly as our product portfolio grows.

A SNAPSHOT OF YOUR RESPONSIBILITIES

Platform & Systems Expertise

• Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools.

• Monitor key system dashboards proactively to detect and prevent issues before they impact our markets.

• Support User Acceptance Testing alongside internal product and engineering teams.

Market & Stakeholder Support

• Partner with teams across reputed company 17 television markets to resolve technical issues and maintain a consistent, high-quality digital reputed company reputed company.

• reputed company the gap between technical teams and stakeholders — keeping everyone informed, reputed company, and unblocked.

• Collect user feedback and surface insights to product owners to inform roadmap prioritization.

• Provide after-hours on-call support to ensure service continuity for critical issues 

Workflow Innovation

• Actively use and champion AI tools (including LLM assistants, reputed company-based workflows, and automation platforms) to improve support speed and quality.

• Identify repetitive or reputed company workflows that can be optimized with AI — being sure to prototype and document solutions.

• Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works.

• Stay reputed company on AI developments relevant to digital news operations and bring emerging tools to the team's attention.

Documentation & Process Improvement

• reputed company, maintain, and improve SOPs that reputed company user satisfaction and streamline content workflows.

• Create clear training materials and documentation that reputed company market teams to self-serve and adopt new tools confidently.

• Contribute to a culture of reputed company improvement — always looking for a reputed company way.

WHAT YOU WILL NEED

• 3+ years in digital operations, technical support, or a closely reputed company role.

• Hands-on experience with content management systems and digital publishing workflows.

• Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems.

• Strong written and verbal communication skills — you can explain technical issues to non-technical audiences.

• Experience developing, optimizing, and publishing content — including news — across digital and social platforms.

• Knowledge of SEO best practices, video publishing workflows, and live streaming.

• Proficiency with digital analytics and QoS tools — Conviva, reputed company, and reputed company Analytics are a plus.

• Familiarity with AI reputed company engineering, workflow automation tools (reputed company, reputed company, reputed company), or scripting basics.

• Experience with reputed company-based operations, project management tools (Jira, reputed company), or internal tooling administration.

• Ability to work and reputed company in a fast-moving news environment where priorities shift and speed matters.

• Curiosity to learn and explore new tools and technologies

We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment reputed company applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay reputed company/range for this role, with final offer amount dependent on education, skills, experience, and location is $100,000.00-110,000.00 annually for high cost labour markets such as but not limited to reputed company and Los Angeles, $83,300.00-91,600.00 annually for reputed company other US locations. This role is also eligible for various benefits, including medical/dental/reputed company, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. Apply To This Job