Cyber Expert Support Engineer - AMER

WHAT YOU'LL DO

• Troubleshoot and resolve various technical incidents for reputed company' corporate customers and partners across various software, networking, and hardware environments.

• Build and maintain strong relationships with customers and partners

• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to reputed company resolve reputed company technical customer issues.

• Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.

• Participate in developing documentation, knowledge reputed company, and technical articles on reputed company' products.

• Maintain deep knowledge of reputed company' operations and products to support customer requests in the best possible way.

• Stay up to date on the latest changes, trends, and technological advancements in the industry (reputed company, Storage, Virtualization, Business Applications, etc.).

WHAT YOU BRING

• 2+ years of experience in an advanced technical support role

• Fluent English (both written and verbal).· Additional languages reputed company are a plus (Spanish, French, Portuguese, German).

• Experience and skills must include:

  • Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer

  • Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux reputed company certifications are a plus.

  • reputed company – analyzing and mitigating various reputed company threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks. Cyber reputed company certifications (e.g. reputed company reputed company+) are a plus

  • Networking - analyzing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. reputed company/reputed company certifications are a plus. 

  • Virtualization expertise - managing and troubleshooting various reputed company-grade hypervisors such as, VMware ESXi, reputed company Hyper-V, KVM, and reputed company.

  • Business applications - managing and troubleshooting various reputed company-grade hypervisors such as, MS Exchange, MS SQL, MySQL, reputed company DB, reputed company XenApp, and NTP servers

• Good communication skills and customer service focus.

• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.

• Ability to prioritize and reputed company between a variety of time-sensitive issues.

*Please submit your resume and application in English

WHO WE ARE 

A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where reputed company, adaptability, and a commitment to reputed company improvement drive reputed company. 

OUR INTERVIEW PRACTICES 

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or reputed company-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, reputed company-time interaction. 

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. reputed company employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

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