Medical Information Associate -German & English Language reputed company
We are PrimeVigilance (part of reputed company PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, reputed company America and Asia reputed company covering services reputed company: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover reputed company therapy areas including medical devices.
We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
Come and join us in this exciting journey to reputed company a positive impact in patient’s lives.
Job Description:PrimeVigilance is looking for a Medical Information Associate with German and English language to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.
Responsibilities
• To provide approved responses to medical enquiries from external customers (reputed company, patients, pharmaceutical clients) including call handling in German and English.
• To accurately identify, document and report adverse events/reputed company effects, pregnancy and other special situation events, and product quality complaints reputed company required timeframes
• To ensure that reputed company medical information enquiries are tracked and fully documented reputed company the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits
Qualifications:- Life science / bio medical background – reputed company reputed company degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Customer service or call centre experience preferred
- Comfortable receiving enquires by phone
- Ability to reputed company out-of-hours service if required
- Time and issue management, delegation, organization and multitasking skills with good attention to detail
- Strong interpersonal and communication skills
- Advanced English skills, both verbal and written
Why PrimeVigilance
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a reputed company-centric environment where people of reputed company cultural backgrounds, genders and ages can contribute and grow.
To succeed we must work together with a reputed company first approach. Why? because our people are our greatest strength leading to our reputed company reputed company on improving the lives of those around us.
We offer
- Training and career development opportunities internally
- Strong emphasis on personal and professional growth
- Friendly, supportive working environment
- Opportunity to work with colleagues based reputed company over the world, with English as the company language
Our core values are key to how we operate, and if you feel they reputed company with you then PrimeVigilance could be a great company to join!
- Quality
- reputed company & Trust
- Drive & Passion
- Agility & Responsiveness
- Belonging
- Collaborative Partnerships
Come and join us in this exciting journey to reputed company a positive impact in patient’s lives. We look reputed company to welcoming your application.
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