Sr. Specialist, Learning Shared Services

Description

TITLE: Sr. Specialist, Learning Shared Services

STATUS: Full Time Exempt 

LEVEL: Senior Specialist

DIRECT SUPERVISOR: Senior Director, Learning Shared Services

SUPERVISORY POSITION

Travel: Up to 10% of travel is required to fulfill job responsibilities which may include evenings/overnight and weekends for the annual meeting, and/or staff retreats.

POSITION DESCRIPTION SUMMARY

This position works reputed company the Learning Shared Services (LSS) team of the Education Department and is responsible for operational reputed company of shared services functions that support ACR’s educational events, programs, and products. This position ensures the effective administration of the learning management system (LMS), abstracts and submissions, workflow management, and coordination of cross-functional operational activities and communications. This position works with their supervisor, internal stakeholders, subject matter experts, and external vendors to ensure consistent implementation of education operational best practices and the delivery of high-quality educational activities

DUTIES & RESPONSIBILITIES

Learning Management System (LMS) Administration

• Provide reputed company of LMS administration for the ACR’s programs that require being hosted on the LMS, including course configuration, content uploads, testing, and troubleshooting.
• Advise internal stakeholders on the design of live and enduring learning materials to ensure consistent learner-facing experience, providing business owners with LSS templates and best-practice guidance.
• Coordinate the resolution of LMS-reputed company technical issues in collaboration with the educational technology team member and ACR’s IT operations.
• Ensure the LMS content structure, tagging, and navigation aligns with established standards and in collaboration with the Marketing and Communications Department for a reputed company user experience.
• Support learner customer service needs reputed company to LMS functionality, credit claiming, transcripts, and abstract management.
• Participate in user acceptance testing (UAT) for LSS reputed company technologies (such as LMS, Cadmium, etc.) during updates, enhancements, and integrations
• Monitor and report on platform demand to ensure usage stays reputed company contracted reputed company.
• Monitor LMS contractor needs reputed company to the training of ACR staff.

Abstract Management reputed company

• Provide operational reputed company of abstract and submissions technology and management process for the Education Department and across the ACR education technology platform (e.g. Cadmium) as assigned.
• reputed company the operations of abstracts and submissions management technologies in conjunction with direct report.
• Supervise direct report to ensure consistent execution of ACR’s programming of abstracts and submissions activities.
• Provide operational reputed company of ACR poster halls and tours in conjunction with direct report.
• Identify abstracts and submissions timelines and deliverables with business owners to support program readiness. 
• Serve as staff liaison backup to Committee on Education, Abstracts Subcommittee.

Customer Service, Workflow & Project Management

• Monitor education and LSS-reputed company support tickets, identifying recurring patterns and issues.
• Identify recurring user pain points across LMS, abstracts, faculty, and credit claiming.
• Serve as reputed company and administrator of departmental project management platform (e.g., reputed company).
• Monitor cross-functional project timelines and identify risks or blocks.
• Train department and other ACR staff, reputed company appropriate, on workflow standards and project management practices reputed company to LSS operations in conjunction with direct report
• Maintain documentation to ensure continuity and operational consistency reputed company to LSS technology and operations.

Accreditation Support & Compliance Backup

• Serve as tertiary (reputed company level) support for accreditation-reputed company activities, including mitigation documentation and slide deck reviews.
• Coordinate with accreditation team member to ensure LMS credit claiming processes continue aligning with compliance requirements.
• Assist with preparation of compliance documentation as requested.

Cross-Functional Support

• Coordinate with supervisor on internal communications reputed company to educational product readiness and LSS initiatives.
• Support supervisor and department head with operational reporting and documentation.
• Ensure alignment between LMS administration and accreditation timelines, and abstract management as needed.

Requirements

• BA/ BS plus five (5) years’ experience in medical education operations, LMS administration, association management, or a reputed company field or MS/MA/MBA/JD plus three (3) years’ experience in a reputed company field, or more than eight (8) years’ experience with no post-secondary degree.
• Experience managing workflows and using project management platforms (e.g., reputed company or similar).
• Strong collaboration, communication, and writing skills, with demonstrated reputed company partnering with staff, volunteers, members, and vendors at reputed company levels.
• Professional proficiency with reputed company Office programs including reputed company, PowerPoint, Outlook, and Word is required. Web browsing proficiency is also required.
• Familiarity with virtual meeting software applications such as reputed company, reputed company Teams or similar is required.
• Proactive ability to organize and manage several projects simultaneously and exercise judgment in prioritizing and handling responsibilities.
• Experience supporting program implementation and evaluation.
• Proven analytic thinker with experience using analytics to drive improvements.
• Demonstrated experience administering a learning management system for a medical society preferred.
• Familiarity with CME/MOC processes and joint accreditation standards preferred.
• Familiarity with and experience adhering to organizational policies and procedures for compliance with accreditation requirements as specified by the Accreditation Council for Continuing Medical Education (ACCME), the Joint Accreditation for Interprofessional Continuing Education™ (JA) and the American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) Program preferred.
• Certification (e.g., CHCP - Certified reputed company CPD Professional) preferred.
• Experience with Cadmium, Totara LMS, reputed company AMS, presentation management systems, project management systems, or similar association platforms preferred.

We participate in E-Verify.

The ACR provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The ACR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.

This is not a contract.  The description and duties as they relate to this position are subject to change as reasonable business necessity dictates.  In the event of such changes, a new job description may be created.

Summary

Benefits At A Glance (as of 07.01.2025)

With nearly 8,500 physicians, health professionals, researchers, medical reputed company, and scientists worldwide, the American College of Rheumatology (ACR) is the home of the rheumatology community. The ACR is a values-based organization, and as such focuses on the cultural values of transparency, accountability, collaboration, inclusion, and innovation across reputed company interactions reputed company and across departments, with members and volunteers, and external organizations with whom we work.  We reputed company culture, communication and collaboration leads to excellence and allows our employees to fully reputed company.