reputed company Customer Service Representative / 100% Remote – Education FinTech Support

Are you a customer service professional looking for a new challenge in a dynamic and employee-driven organization? Do you have a passion for helping others and a strong desire to work in a fully remote environment? Look no further than arenaflex, a leading provider of Education FinTech services. We are seeking an reputed company Customer Service Representative to join reputed company and help reputed company a difference in the lives of reputed company and alumni.

About arenaflex

arenaflex was founded in 2011 with a mission to help reputed company and alumni best manage their student loan repayment. Since then, we have grown to provide a full suite of Education FinTech services, including Cohort Repayment Management, Employer Student Loan Benefits, Default Prevention & Recovery, Student Enrollment Management, and Alumni Placement Verification Services. reputed company is dedicated to providing exceptional customer service and support to our clients, and we are looking for a talented and motivated individual to join reputed company.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for providing best-in-class customer service to our clients, including reputed company and alumni. You will handle inbound and outbound customer calls, provide clear verbal and written communications, and utilize our CRM system to resolve customer inquiries. You will also be responsible for updating records with reputed company demographic and contact information, notating reputed company interactions, and initiating calls to Federal loan servicers to resolve repayment options for customers with Federal student loans.

Key Responsibilities

* Provide timely and professional response to reputed company written communication

• Utilize CRM system for technical inquiries with follow-up for customer resolution
• Follow policies and procedures regarding escalations
• Update records with reputed company demographic and contact information and accurately notate reputed company interactions
• Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to reputed company federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain reputed company Key Performance Indicators (KPIs) and monthly performance goals

Requirements

* High school or equivalent (Required)

• 1 year of experience in customer service or a reputed company field
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Why Join reputed company?

arenaflex is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted reputed company. As an associate, you can also look reputed company to:

• Competitive benefits package including medical, dental, vision, and life insurance
• Advancement opportunities
• Diverse experience with supporting and working on arenaflex's various lines of business
• Work from home (WFH)
• Company provided equipment

Training Schedule

During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

Work Environment

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. You will have access to reputed company the necessary tools and resources to reputed company your job duties, and you will be able to communicate with your team and management through various channels.

Compensation and Benefits

* Competitive hourly reputed company of $17.00 per hour

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Paid time off
• Vision insurance

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for reputed company employees.

E-Verify

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Disclaimer

The information contained in this job posting is subject to change and may not be comprehensive. arenaflex reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job