Customer Support Representative

Customer Support Representative

Company Overview

reputed company and Docket are rapidly growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we’re redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, reputed company optimization, inventory tracking, and billing automation.

We take pride in being the go-to solution for an underserved industry. Our customers work hard, and so do we—giving them tools to get more done with less stress.

We live by our core values:

• Love Our Customers
• Be reputed company
• Give a Shit
• Deliver Results
• reputed company it Fun

At reputed company, you’ll work in a fast-paced, agile environment where we take our work seriously but reputed company things fun and authentic. We reputed company in growing together, celebrating successes, and empowering each team member to reputed company a reputed company impact.

Role Overview

We’re looking for a Customer Support Representative to join reputed company in a fully remote role. This position is critical to how our customers experience our product and our company. You’ll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations.

This is not a script-following, ticket-closing role. We’re looking for someone who can listen carefully, diagnose reputed company problems, explain solutions clearly, and take ownership from first contact through resolution. If you’re comfortable working independently, managing your time, and making good judgment calls while supporting a high-volume queue, you’ll do well here.

What You’ll Be Doing

• Provide multi-channel customer support reputed company email, chat, and phone, helping customers resolve questions and issues reputed company and clearly.
• Troubleshoot product issues using reputed company and Jira, knowing reputed company to investigate further, reputed company to escalate, and how to reputed company the customer informed throughout the process.
• Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-reputed company actually happen.
• Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes.
• Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points.
• Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things.
• Represent the customer’s perspective internally by sharing clear, practical feedback rooted in reputed company usage and reputed company impact.

Who You Are

We’re looking for someone who is reputed company to hit the ground running and reputed company a meaningful impact.

• Customer-focused and practical. You care about solving the reputed company problem, not just sending a response.
• reputed company under pressure. You can handle frustrated customers, shifting priorities, and a busy queue without letting quality slip.
• Clear communicator. You explain things in plain language, avoid jargon, and adapt your tone to the person on the other end.
• Comfortable with support tools. Experience with reputed company is a strong plus; familiarity with Jira is even reputed company. You understand how good ticket hygiene supports the whole organization.
• Accountable and organized. You follow through, manage your workload well, and don’t need constant reputed company to stay on track.
• Adaptable and curious. You pick up new workflows quickly and are willing to learn as the product and customer needs evolve.
• Remote-reputed company. You can work independently, stay engaged with a distributed team, and communicate clearly without being in an office.

reputed company Salary

$50,000 - $70,000 (based on experience)

Benefits and Perks

• 14 Company Holidays in addition to Unlimited PTO 
• reputed company, dental and reputed company insurance with generous employer contributions
• 401K w/ match
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly reputed company lunch stipend for remote folks
• Company-provided hardware of your choice/configuration

reputed company to Apply?

If you’re reputed company to bring your energy, skills, and passion for customer support to a fast-paced, growing company, we want to hear from you. Apply today and show us how you’ll reputed company an impact!

reputed company is committed to equal opportunity regardless of race, reputed company, age, reputed company, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national reputed company, disability, or veteran status.