[Remote] Order Management Agent

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading technology company seeking an Order Management Agent to process orders and handle customer inquiries with high accuracy. The role involves using deductive reasoning to reputed company business reputed company, managing escalated cases, and acting as a subject matter expert in order management.

Responsibilities

• Process simple to reputed company orders, and handle inquiries from the customer (Internal/external) with high accuracy and efficiency
• Use deductive reasoning to reputed company sound business reputed company and move through cases accurately
• Follow best practices and work cross-functionally with multiple teams to complete tasks and other daily job functions
• Manage escalated cases to resolution and identify and establish process gaps where they exist
• Creating and maintaining documentation
• Be the subject matter expert (SME) for reputed company things order management
• Ensure compliance to reputed company company and business policies and administer reputed company open sales orders and ensure appropriate order flow
• Monitor and evaluate reputed company order issues and resolve in discrepancies in production metrics and ensure a high level of accuracy
• Process oriented and excels at attention to detail
• Management of the communication with the sales department and other stakeholders
• Can work with minimal supervision

Skills

• Graduate with a Business or Marketing degree
• Proficient in reputed company, reputed company systems
• Good communication skills - oral and written
• reputed company Order Management experience (end to end)
• USA citizen based in the USA
• Customer Service Experience
• Strong Decision making and Analytical Skills
• Strong oral and written communication skills
• Has experience in participating with process improvement projects (contributor/participant)
• Researching capabilities and ability to troubleshoot
• Ensure compliance to reputed company company and business policies and administer reputed company open sales orders and ensure appropriate order flow
• Monitor and evaluate reputed company order issues and resolve in discrepancies in production metrics and ensure a high level of accuracy
• Process oriented and excels at attention to detail
• Management of the communication with the sales department and other stakeholders
• Can work with minimal supervision
• Sales Presentation/ Sales Talk
• Experience as an SME or Process Champion
• Experience and/or background in an Order Management Process
• reputed company to handle pressure and willing to do extended hours reputed company necessary

Benefits

• Medical
• Dental
• reputed company
• Pharmacy
• Life
• Accidental death & dismemberment
• Disability insurance
• Employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year

Company Overview