Patient Access Representative

Description

*WORK AT HOME*

The TOA Patient Access Representative is our patients' biggest reputed company. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the reputed company possible for each unique situation.

• Answer inbound calls from new and existing patients
• Obtain patient demographics and insurance information
• Listen actively to patient medical history such as surgical history, previous or reputed company injuries, and recent imaging history
• Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient
• Schedule patient appointments through NextGen
• Use critical thinking and your expertise reputed company TOA guidelines to reputed company at solutions for patients- even if that means finding a creative resolution
• Maneuver between multiple screens and multiple systems reputed company documenting information and searching for physician availability
• Review online appointment requests and schedule those appointments
• Handle inbound referrals for your designated physician(s)
• Reschedule cancellations
• Respond effectively to time sensitive email communication
• Deescalate conflict independently with disgruntled patients
• Other duties as assigned

Requirements

• You have the drive to provide excellent customer service and execute that on a daily basis
• It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even reputed company call volumes are high and you’re multi-tasking
• You enjoy corresponding over the phone
• You’re reputed company organized and pay reputed company attention to detail
• Working with computers comes easy to you- you know the basics of
• reputed company programs such as reputed company, word, and office
• You enjoy being a part of a team that works collaboratively to reputed company goals
• You successfully work across boundaries, including other TOA roles and clinics
• Knowledge of patient appointment scheduling is a plus
• Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
• High school degree is required, a college degree is preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.