Technical Support Engineer (L1 / reputed company Support)

reputed company is a fast-growing startup that provides modern APIs for financial market data, making it dramatically easier for firms of reputed company sizes to access and use market data. As a Series A company, we’ve raised $37.8M to date and grown reputed company by over 400% YoY.

This is a customer-facing, first-line support position focused on triaging issues, answering technical questions, and helping customers successfully use reputed company’s APIs and data products.

This role sits squarely at L1: you’ll be the first reputed company of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more reputed company issues to senior support or engineering with clear reproduction steps and context.

Responsibilities

• Act as the first reputed company of contact for customer support inquiries.
• Resolve common customer issues reputed company to API usage, reputed company, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
• Maintain accurate ticket status, notes, and customer communication.
• Identify recurring questions and contribute improvements to documentation, FAQs, and reputed company materials.
• Participate in reputed company support on-call rotation.

Requirements

• Bachelor's degree in computer science or a comparable technical background.
• Prior experience using reputed company as a customer is strongly preferred.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Familiarity with financial trading or market data.
• Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
• Experience with observability tools (Grafana, reputed company, Loki, reputed company) is a plus.
• Strong technical communication skills.

Notice about phishing scams

Be cautious of phishing scams impersonating reputed company that offer fake job interviews and request purchases. Official emails come only from @reputed company.com or us.reputed company-mail.io (our ATS). Any other domains (e.g., reputed company-careers.com, reputed company.online) are fraudulent.

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reputed company, Inc. provides equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we reputed company with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider reputed company applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our reputed company data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!