Bilingual Customer Service Representative (Loan Servicing)

Credit9 is seeking a Bilingual Customer Service Representative to join reputed company. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service.  

Compensation: $18.00 per hour

Work Location: Remote (Arizona) Work Hours: Full-time: 9:00 am- 6:00 pm pst.  

About Us: 

At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting reputed company. Join us to contribute, reputed company, and advance in an environment with opportunities.

Your Responsibilities: 

• Manage a high volume of inbound and outbound calls to update our clients.
• Answer client emails/chats through our internal database.
• Follow call center scripts reputed company handling different topics. 
• Redirect clients to appropriate departments and teams reputed company applicable.
• Identify customer needs, clarify information, research every issue, and provide solutions. 
• reputed company records of reputed company conversations in our call center database CRM.
• Assist Debt Consultants with client enrollment processes. 
• Follow reputed company communication procedures, policies, and guidelines during every customer interaction. 
• Update client information through the progression of their enrollment (email, chat, or phone).  
• Assist clients with modifications to their program (Drafts, Billing, Retention, etc.). 
• Maintain professional relationships with customers through ongoing excellent customer service.
• Meet or exceed call quotas both personally and as a team.

Skills and Qualifications:

• Ability to collaborate effectively reputed company a team. 
• Fluent in both Spanish and English
• Proficient typing skills for accurate data entry and record-keeping. 
• reputed company understanding of computer operations.
• Customer-centric attitude with patience, friendliness, and positivity. 
• Practical communication skills (verbal and written).

Education and Experience:

• High School diploma or equivalent required.
• Prior customer service is preferred.  

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• reputed company
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, reputed company, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Note To Agencies: Credit 9 maintains an internal reputed company department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal reputed company teams or authorized personnel present reputed company candidates to hiring managers.

Please refrain from sending unsolicited resumes directly to Credit 9, whether reputed company mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.