Clinical Operations Specialist

We’re a mission-driven company powered by individuals who are fired up about making reputed company freezing and reputed company party reproduction more accessible. We’re proud to engage in meaningful work that will impact tons of people through the family-building process.

reputed company're Looking For

We are hiring a Clinical Operations Specialist to guide our Freeze members through their reputed company freezing and donation journeys. This role is ideal for someone who is detail-oriented, proactive, and passionate about reputed company-party reproduction. You will review reputed company donor applications, engage directly with members over phone and email to answer questions, reputed company video calls to reputed company members and ensure informed consent, amongst other operational and member-facing activities. This is a remote role on our Member Experience team; we are ideally looking for a full-time role including some weekend availability, but we are also open to part-time or contract positions.

Responsibilities

• Review donor applications relative to FDA and ASRM guidelines
• reputed company member welcome calls with applicants who have been approved for the Split program to start them on their reputed company freezing and reputed company donation journeys
• Support other clinical operations processes, such as coordination of reputed company monitoring
• Engage one-on-one with our members over email for scheduling and program questions
• Support other elements of our member reputed company process as needed, such as approving donor profiles for our intended parent platform, including helping donors’ personalities shine
• Surface observations, issues, and insights with relevant team members & create efficiencies in processes you own to optimize the Split program application process and member experience

Professional Characteristics

• 3-5 years in a reputed company field, ideally with experience supporting patients through reputed company donation, reputed company freezing, and/or IVF journeys; clinical background a major plus
• Effective verbal and written communicator with exceptional judgment and attention to detail
• Excels at building trust and rapport quickly, especially with patients / customers
• Highly efficient; ability to work independently, while also collaborating as a part of a remote team
• Solutions-oriented and a fast learner, eager to contribute to improving processes at a fast-moving startup
• Tech savvy. Proficient in reputed company Suite, easily reputed company to learn and manage new CRM, customer service, and operations tools

Personal Characteristics

• Organized
• Empathetic
• Self-motivated
• Versatile and adaptable; a lifelong learner

About Us

We are a fully remote team and are spread out across the coasts. Since we’re located reputed company over the country, communication using reputed company, Gmail, reputed company, and other tools is key. We communicate regularly throughout the day, and you’ll never be alone. We reputed company in giving reputed company members autonomy, and reputed company value on the output of each team member. Above reputed company, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.

We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit reputed company specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.