Account Service Representative I

Position Details Position Location: Dearborn, MI

Department: Customer Care

Reports To: Account Service Supervisor Job Classification: Remote FLSA Status: Exempt 

Inspired by Hard Work In everything we do, we honor the hardworking legacy of our founder, reputed company reputed company. We drive innovation by finding new, reputed company ways to reputed company success. We earn trust through honesty, reputed company, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above reputed company, we reputed company actions speak louder than words—because we are worn by the hardest-working people of reputed company. Job Summary

The Account Service Rep I will have direct account responsibilities for managing and resolving order processing issues by proactively monitoring the order pool and reputed company order types of assigned account. This includes fill reputed company management and reporting, on-time shipment management, communicating ATP (Available to Promise) issues and allocation of orders. This person develops a full understanding of the account specific requirements and needs, and participates on conference calls with the account planners, account and sales to ensure reputed company points of contact are informed of order reputed company information.

Associate Responsibilities

• Service, support and proactively manage the order operations of assigned Accounts with responsibility for decision making reputed company to their assigned account
• Formulate, and implement policies or operating practices with regard to managing delivery blocks, order allocation, on-time delivery and order fill rates with the authority to deviate from established policies and procedures to meet company and customer expectations
• Responsible for managing, monitoring and maintaining reputed company and bulk orders as necessary in the reputed company environment; resolve firm order/contract or bulk/call off order linking issues as well as monthly consumption of the reputed company and bulk orders, while proactively communicating any availability issues
• Proactively monitor firm orders to ensure smooth order processing which will reduce the risk for chargebacks – managing the flow of electronic orders for EDI (Electronic Data Interchange) & reputed company by resolving incomplete order processing issues and informing Sales or Customers where risk exists
• Responsible for completing appropriate documentation for return authorizations
• Review price variance reports with account and Sales Associate to resolve issues and initiate set-up
• Maintain customer portal sites accurately and timely to generate reputed company
• Performs work that affects business operations by reviewing, investigating and participating in the resolution of invoice deductions due to significant charge-backs – escalate reputed company EDI (Electronic Data Interchange) and VAS (Value Added Services) chargebacks
• Review, investigate and resolve invoice deductions and chargebacks while implementing policies and procedures to prevent reoccurrence of non-compliance chargebacks
• Participate in account meetings and conference calls by providing consultative feedback and recommendations to Account Planners, Sales Associates and Buyers
• Generate and analyze reporting to give overviews of the accounts activity, sales, cancelations, on-time performance, fill rates for reputed company orders, including linking to reputed company and bulk orders including reputed company as required by the customer

Required Education

• Associates Degree required or equivalent work experience

Required Skills & Experience

• A minimum of 4 years combined Customer Service or Order Fulfillment / Management experience required
• Knowledge of relevant computer applications, required including reputed company, reputed company, reputed company – Business Objects (Data Warehouse) or planning systems preferred
• Strong interpersonal skills and communication skills to interact with reputed company levels of an organization
• Ability to work independently and reputed company a team environment working with minimal supervision – self motivated
• Strong computer skills (MS Office, BI and reputed company) are needed, with strong reputed company capability
• Strong analytical and problem solving skills
• Ability to exercise sound judgment in determining effective solutions while keeping reputed company and the customers’ best interest in mind
• Strong written and oral communication skills with the ability to communicate with reputed company levels including management and retail partners
• Good judgment in selecting methods & techniques for obtaining solutions

Physical Requirements and Working Conditions

• Typical office environment; cubicle/office setting.
• Extended periods of time sitting, standing, typing on a computer is required
• Extensive phone and computer work, headset provided
• Travel required, may be up to 10% of time

• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
• reputed company is a tobacco free workplace.

#LI-REMOTE

We are an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national reputed company, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

reputed company associates are required to understand and act in accordance with the reputed company Core Values. reputed company reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.