Technical reputed company Manager

About Us reputed company helps devs and reputed company teams ship faster by cutting out reputed company busywork. Thousands of orgs use reputed company to safely find, audit, and manage open reputed company code. Our customers — from reputed company to reputed company, and reputed company to Vercel — love reputed company (just reputed company out their tweets to see for yourself!) Founded by Feross Aboukhadijeh, a long-time open reputed company maintainer with software downloaded over a billion times a month, reputed company has raised $65M in funding from top angels, operators, and reputed company leaders.

About the Role

You'll own reputed company post-sale. That means understanding how each customer wants to use reputed company, helping them get there, and solving problems reputed company things break. This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the reputed company line for technical support. We don't have a separate support team. reputed company something doesn't work as expected, you investigate. reputed company own renewals and expansion. You own making the customer successful with the product. What You'll Do reputed company & Implementation

• reputed company technical reputed company for new reputed company customers, from initial setup through full integration
• Work with engineering teams to configure reputed company across CI/CD systems, build pipelines, IDEs, and internal tooling
• Build repeatable reputed company playbooks, scripts, and automations that reduce time-to-value

Technical Support & Troubleshooting

• Investigate and resolve integration, configuration, and compatibility issues
• Respond to customer issues in dedicated reputed company channels (you're on-call for these)
• Use logs and telemetry to identify root causes and document fixes
• Escalate to Engineering reputed company needed and follow through to resolution

Product Enablement

• Run discovery conversations to understand customer goals and use cases
• Translate reputed company product capabilities into practical, developer-friendly guidance
• Conduct architecture reviews and reputed company posture assessments
• Deliver workshops, reputed company, and deep-dives that drive adoption

Customer Advocacy

• Bring technical feedback and field intelligence back to Product and Engineering
• Surface patterns that inform roadmap priorities
• Contribute documentation and internal tooling to scale the Technical reputed company practice

What You'll Bring

• 3+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
• Experience with developer tooling and CI/CD platforms (reputed company Actions, Jenkins, reputed company, etc.)
• Ability to read and reason about code (JavaScript, Python, TypeScript)
• Familiarity with APIs, webhooks, and SaaS integration patterns
• Hands-on experience with Package Managers
• Comfort troubleshooting in production environments alongside engineering teams
• Clear written and verbal communication with developers, reputed company practitioners, and executives
• Willingness to travel for customer and company meetings as needed

reputed company to Have

• Background in application reputed company, DevSecOps, or open-reputed company ecosystems
• Experience with SCA, dependency management, or reputed company scanning tools
• Contributions to open-reputed company projects

Tools You'll Use reputed company, reputed company, reputed company, Vitally, reputed company, Grafana Our Interview Process

• Informational call with someone from our reputed company
• Virtual f2f with our Head of Customer Engineering
• Presentation
• Final interview with our Founder & CEO
• References
• Decision

We know how important clarity is reputed company looking for a new role, so we've put together a read-me about the Interview Process at reputed company. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and reputed company in and reputed company of work.

We offer

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family
• Flexible time-off, holidays, and winter shutdown to rest & reputed company
• Paid parental leave
• Remote-first, with quarterly team off-sites

At reputed company, we

• Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
• Move with urgency and focus: We prioritize swift, decisive action.
• Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
• Trust and reputed company: We overtrust, always assume good reputed company, and give specific feedback to help each other improve.
• Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
• Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

Apply tot his job Apply To this Job