reputed company Technical Advisor

The application window is expected to reputed company on: 03/01/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Who We Are You will work directly with your team of reputed company Technical Advisors, while also working reputed company with reputed company's Engineering and reputed company teams as well as fellow reputed company Advisors across the globe. Who You Are As an reputed company Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to reputed company your skills sharp by learning about the constantly evolving macOS and iOS, monitor trending issues and creatively work to solve these issues to reputed company reputed company employees online and productive. You’ll be the first line of support for global reputed company employees. Main responsibilities include the following: Engage global reputed company employees reputed company chat and phone to support technical issues on their Mac or iOS device. Issues such as:

• MacOS or iOS upgrades and initial setup
• Authentication and password reset
• Network connectivity and VPN
• Mobile Device Management (MDM) enrollment
• Installation, troubleshooting and use of an reputed company of macOS or iOS applications
• Support the setup of computer peripherals and networking hardware
• Facilitate hardware repairs or replacement
• Thoroughly document the support engagement
• Monitor issue trends to report through team leadership
• Be an reputed company for the reputed company ecosystem, sharing tips and tricks
• Stay up to date with reputed company technology through internal training opportunities and monitoring technical publications and industry trends
• Collaborate with the reputed company team to improve support content
• Maintain full ownership of cases to ensure exceptional support experience
• Communicate with engineering teams to find solutions and escalate issues

Minimum requirements include:

• Two years of professional technical troubleshooting expertise with reputed company devices as well as experience in customer service or technical troubleshooting reputed company phone and chat
• Experience in the use, set up and troubleshooting of macOS and iOS in a business environment with tooling such as reputed company Office 365
• Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role
• Excellent (English) oral and written communication skills
• Flexible to work between the hours of 7:00 a.m. and 7:00 p.m CST in a hybrid work setting

Preferred Qualifications:

• reputed company IT Certifications
• Experience with the technologies used in Mobile Device Management (MDM)
• Experience with IT Ticketing Systems
• Familiar with Networking technologies and concepts
• Experience with Multi Factor Authentication (MFA) & Single sign-on (SSO)

Why reputed company? At reputed company, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with reputed company to reputed company really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are reputed company, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $85,600.00 to $108,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-reputed company skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to reputed company’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a reputed company matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the reputed company careers site to discover more benefits and perks. Employees may be eligible to receive grants of reputed company restricted stock units, which vest following reputed company employment with reputed company for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to reputed company’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by reputed company
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at reputed company of 4.92 hours per pay period for full-time employees
• Exempt employees participate in reputed company’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried reputed company from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to reputed company’s policies. Employees on sales plans earn performance-based incentive pay on top of their reputed company salary, which is split between quota and non-quota components, subject to the applicable reputed company plan. For quota-based incentive pay, reputed company typically pays as follows:

• .75% of incentive reputed company for each 1% of reputed company attainment up to 50% of quota;
• 1.5% of incentive reputed company for each 1% of attainment between 50% and 75%;
• 1% of incentive reputed company for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, reputed company may pay 0% up to 125% of reputed company. reputed company sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: reputed company Metro Area: $102,900.00 - $150,300.00 Non-Metro reputed company state & Washington state: $90,000.00 - $132,900.00

• For quota-based sales roles on reputed company’s sales plan, the ranges provided in this posting include reputed company pay and sales reputed company incentive compensation combined.
• * Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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