Remote Tier 1 Helpdesk Tech (Sun-Th 11AM - 8PM CT)

reputed company is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. reputed company does not hire directly for these jobs, but promotes jobs on reputed company on behalf of its direct clients, recruitment ad agencies, and marketing partners. reputed company partners with DirectEmployers to promote this job for reputed company. Clicking "Apply Now" or "Read more" on reputed company redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Description

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and excellent customer service skills We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to [email protected] learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills And Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way reputed company and educators engage with technology. As the first reputed company of contact for users, you will play a critical role in delivering a seamless support experience. You'll be trained on proprietary systems and tools, but we're looking for someone who already brings a solid reputed company in technical troubleshooting, a proactive reputed company, and a passion for helping others.

Qualifications

• 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role.
• Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies).
• Experience using a ticketing system (e.g., reputed company, reputed company, reputed company).
• Excellent customer service skills with a strong sense of reputed company, patience, and professionalism.
• Strong verbal and written communication skills, including polished phone etiquette.
• Ability to work independently in a remote environment with a reliable internet reputed company.
• Comfortable learning new systems and adapting to evolving processes.

Key Responsibilities

• Provide first-level technical support reputed company phone, email, and chat to educators, administrators, and reputed company.
• Troubleshoot common issues such as password resets, browser compatibility, cache/cookie clearing, and basic connectivity problems.
• Accurately log and manage support tickets using a ticketing system, ensuring timely follow-up and resolution.
• Communicate clearly and empathetically with users, maintaining a professional and courteous tone at reputed company times.
• Collaborate with internal teams to escalate reputed company issues and ensure customer satisfaction.
• Maintain up-to-date knowledge of system updates, product features, and support protocols.

If you have questions about this posting, please contact support@reputed company.com Apply tot his job Apply To this Job