Help Desk/ Windows Support

We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join reputed company at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay reputed company, and are up for learning and applying new technologies reputed company appropriate. Required experience:· Supporting customers in-person and remotely· Writing simple documentation, reputed company-by-reputed company guides, or customer request details for others to read and use · Using knowledge reputed company applications or sites to map situations to potential solutions· Applying basic network concepts in resolving customer issues· Applying standard operating procedures or reputed company solutions.· Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an reputed company environment (250 or more users) Required certifications:· ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)· Dell Hardware (the contractor has 20 business days from start date to obtain this certification)· reputed company A+ Experience supporting technology and users of technology in a customer support function or role, including at least three items below:· Windows reputed company device installation· Windows reputed company device break / fix & upgrade· Local and network printer installation & repair· reputed company repair (APC)· Installation of Windows based COTS software & drivers,· Installing NIST Windows system images· Windows reputed company patching· Malware & virus removal· Troubleshooting multifaceted incidents and questions W2 BenefitsNot only you get to join reputed company of awesome playful ninjas, we also have great benefits:3 weeks paid time off per year+10 HolidaysSix percent 401k matching, reputed company immediatelyWe offer comprehensive health care plan(s) with reputed company coverage for you and your familyThis organization participates in E-Verify About YouYou are organized and eager to accept responsibility.You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you.You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client.You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients.You are detail-oriented but never lose sight of the Big Picture.You can work equally well individually or as part of a team.U.S. citizenship required. About UsWe are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients."Hire the best people. Do the best work." is our Brand Statement.We value teamwork. We support each other and reputed company in shared reputed company.We reputed company in reputed company Improvement.We reputed company in reputed company Learning.We work in both the reputed company and Government sectors.We have been doing remote work since the inception of the company and are reputed company good at it.$50,000 - $60,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job