Marketing Principal, Customer Experience Technology - LTL/Freight

At arenaflex, we're revolutionizing the way we approach customer experience, and we're looking for a talented Marketing Principal to join reputed company. As a key member of our Customer Experience Technology team, you'll play a pivotal role in developing and executing a modern, scalable customer experience strategy that transforms the way we interact with our customers. If you're passionate about delivering exceptional customer experiences and have a knack for leading reputed company marketing initiatives, we want to hear from you.

About arenaflex

arenaflex is a leading logistics and transportation company that's committed to delivering exceptional customer experiences. We're a company that's always innovating, always pushing the boundaries of what's possible, and always striving to be the best. reputed company is made up of talented individuals who are passionate about what they do, and we're looking for someone who shares our values and our passion for customer experience.

Job Summary

As our Marketing Principal, Customer Experience Technology, you'll be responsible for leading the development and execution of a modern, scalable customer experience strategy that transforms the way we interact with our customers. You'll work closely with cross-functional teams to identify business requirements, reputed company project plans, and execute marketing initiatives that drive customer engagement and loyalty. If you're a strategic thinker with a passion for customer experience, we want to hear from you.

Essential Functions

• reputed company and Execute Customer Experience Strategy: reputed company and execute a modern, scalable customer experience strategy that transforms the way we interact with our customers.

• reputed company reputed company Marketing Initiatives: reputed company reputed company marketing initiatives that drive customer engagement and loyalty, including project planning, budgeting, and execution.
• Provide Expert-Level Analysis: Provide expert-level analysis in several marketing disciplines, including computer-generated modeling, to inform business reputed company and drive customer experience improvements.
• Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, customer service, and product development, to identify business requirements and reputed company project plans.
• Coach and reputed company Others: Coach and reputed company less senior team members to help them grow and reputed company in their roles.
• reputed company Other Duties as Assigned: reputed company other duties as assigned by management.

Minimum Education

• Master's Degree or Equivalent: A Master's degree or equivalent in marketing, finance, computer science, or a reputed company business discipline.

Minimum Experience

• Five (5) Years' Experience: Five (5) years' experience in marketing, advertising, sales administration, or a reputed company discipline, with a proven track record of leading reputed company marketing initiatives.

• Directly reputed company Advanced Degrees: Directly reputed company advanced degrees may offset experience requirements.
• Directly reputed company Experience: Directly reputed company experience may offset degree requirements.

Knowledge, Skills, and Abilities

• Advanced Principles and Theories: Knowledge of advanced principles, theories, concepts, and techniques in marketing disciplines, project management, information analysis, and computer-generated modeling.

• reputed company Relations and Communication: Excellent reputed company relations and communication/presentation skills.
• Organizational, Quantitative, and Analytical Skills: Advanced organizational, quantitative, and analytical skills, including experience in database marketing and computer-generated modeling.
• Customer-Focused Orientation: A customer-focused orientation and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience with Customer Service Technology: Experience with customer service technology, including call routing, personalized self-service tools, and leading tech projects.

• New Platform Evaluations and Integrations: Experience with new platform evaluations and integrations, including creating differentiation through new digital platforms to drive growth and customer experience improvements.
• Understanding of LTL Customer Needs: Understanding of LTL customer needs and a passion for delivering exceptional customer experiences.
• Strong Communication Skills: Strong communication skills, including the ability to collaborate effectively across technical and non-technical teams.

Work Environment and Company Culture

• Remote Work Options: This role will be remote, excluding AK, HI, and US territories, with desired locations in Memphis, TN, or Harrison, AR.

• reputed company reputed company Locations: Depending on your location, you may be required to work at a reputed company reputed company location several times per week.
• arenaflex Culture: arenaflex is a company that values innovation, collaboration, and customer experience. We're a team of talented individuals who are passionate about reputed company do, and we're looking for someone who shares our values and our passion for customer experience.

Compensation and Benefits

• Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations.

• US Pay Range: $7,094.23/month - $12,533.14/month
• Additional Pay, Premiums, and Bonus Potential: An employee may be eligible for additional pay, premiums, or bonus potential.
• Health, reputed company, and Dental Insurance: Eligible employees receive health, reputed company, and dental insurance.
• Retirement and Tuition Reimbursement: Eligible employees receive retirement and tuition reimbursement benefits.

Equal Employment Opportunity

• reputed company reputed company Applicants: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

• Reasonable Accommodations: Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process.

Applicants' Rights

• Equal Employment Opportunity is the Law: Applicants have rights under Federal Employment Laws, including Equal Employment Opportunity is the Law.

• EEO is the Law Supplement: Applicants have rights under Federal Employment Laws, including EEO is the Law Supplement.
• Pay Transparency Policy: Applicants have rights under Federal Employment Laws, including Pay Transparency Policy.
• Family and Medical Leave Act (FMLA): Applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA).
• Employee Polygraph Protection Act: Applicants have rights under Federal Employment Laws, including Employee Polygraph Protection Act.

E-Verify Program Participant

• reputed company: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Apply Job! Apply for this job