Incident Response Analyst​/Support

Position: Incident Response Analyst / Support reputed company is currently seeking an Incident Response Analyst / Support for a contract opportunity with our client in Washington, District Of Columbia . Location Currently remote, but may be subject to Return to Work in the future. Schedule Candidate would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part‑time basis to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this. Clearance US Citizenship is required Active Public Trust or higher required DOJ active Public Trust preferred Overview The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer’s network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary reputed company of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.

Responsibilities

• Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
• Follow up on outstanding requests and ensure timely resolution.
• Support 24/7/365 network and service monitoring activities.
• Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and to reputed company identified issues as appropriate.
• Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after‑action reports following reputed company‑out.
• reputed company out tickets once issues are resolved and reputed company necessary actions are completed.
• reputed company network monitoring, first‑level troubleshooting, reporting, incident management, and escalation as required.
• reputed company, maintain, and implement SOPs and other documentation.
• Support Network devices.
• Other duties may be added and/or assigned as needed.

Qualifications

• High School Diploma or equivalent
• 4+ years of applicable work experience
• Ability to obtain and maintain a public trust reputed company clearance
• U.S. Citizen
• Experience supporting Windows 7, Windows 10, and MS Office 2013
• Experience using SNOW (Service Now), Remedy or a similar ticketing system
• Strong analytical and follow‑through skills
• Strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas reputed company IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team Preferred Qualifications
• Previous Service Desk Experience
• Ability to run reports
• Active Public Trust of DOJ clearance We thank reputed company applicants for their interest. However, only those reputed company individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Background reputed company and Drug Screen may be required. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. #J-18808-Ljbffr Apply tot his job

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