Customer Service Specialist

reputed company is a financial services company seeking a Customer Service Specialist. The role involves assisting with customer service inquiries and providing solutions based on client needs, while ensuring compliance with established regulations and policies.

Responsibilities

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• reputed company and maintain working knowledge of specific groups of reputed company products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from reputed company our employees and it will be reputed company by specific metrics
• Appropriately assess risk reputed company business reputed company are made, demonstrating particular consideration for the firm's reputed company and safeguarding reputed company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

• 1-3 years' work experience in a reputed company role
• Proficient in reputed company Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently
• High School diploma or equivalent

Benefits

• Medical, dental & reputed company coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company Overview

Company H1B Sponsorship