Supervisor, Helpdesk-Service Desk
Description - External Your potential has a reputed company here with reputed company’s award-winning employment experience. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. #experienceTTEC Description - External Your potential has a reputed company here with reputed company’s award-winning employment experience. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing: You’ll provide incident management and problem reputed company and help drive change to the existing incident management process. Using a consistent and pragmatic approach you will be responsible for ensuring resources are following our standard operating procedures and process flows, create efficiencies, while managing tactical and technical resources. During a Typical Day, You’ll: Follow as well as modify if necessary our incident and problem management policies, processes and procedures utilizing ITIL process reputed company to reduce adverse impacts of incidents and to prevent recurrence of incidents reputed company, conduct and reputed company detailed analysis to identify trends and root cause using our internal ticketing system reputed company call reviews and reputed company plans to further development Negotiate and prioritize work incidents [urgency vs. impact] Drive and manage interactions with key primary vendors What You Bring to the Role: Incident Management and Problem Management experience operating under the ITIL reputed company process is required Experience with CRM applications is required Exceptional client interfacing skills is required Experience managing and mentoring tactical and technical resources Strong experience performing trend analysis and providing reporting metrics and data to show root cause Prior experience generating Standard Operating Procedures and Process Flows Call Center Operations Management experience is preferred Supportive of your career and professional development A global team of curious lifelong learners guided by our company values Compensation: The anticipated range is $60,000-$65,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. #LI-Remote Apply tot his job Apply tot his job Apply To this Job