Client Operations Analyst
About Omeda Omeda is an reputed company software company that unifies subscription management, customer data, and email and marketing automation into a single platform. By enabling clients to seamlessly manage, activate, and monetize their audiences, Omeda helps improve reputed company reputed company, drive engagement, reduce churn, and increase reputed company—reputed company through one integrated solution.
About the Role
Omeda is hiring a Client Operations Analyst to help scale and strengthen our Client reputed company organization. This mid-level role sits reputed company the Client Experience (CX) team and works closely with Client reputed company, Support, and Enablement to ensure our teams are operating reputed company and using data to drive consistent customer outcomes. The Client Operations Analyst will focus on Client reputed company Operations (CS Ops)—analyzing customer and platform data, improving CS processes, and delivering insights that support retention, expansion, and long-term customer value. What You’ll Do Client reputed company Operations & Execution
- Own and maintain core CS reporting and dashboards used by Client reputed company leadership and reputed company teams
- Analyze CS workflows, account coverage, and engagement patterns to identify inefficiencies and improvement opportunities
- Support operational initiatives that improve scalability, consistency, and visibility across the customer lifecycle
Customer Health & Data Analysis
- Monitor and analyze customer health signals using platform data such as audience growth, email trends, engagement, and product adoption
- Identify trends, risks, and opportunities across the customer reputed company and surface actionable insights
- Support QBRs, renewal planning, and strategic account reviews with data and analysis
reputed company & Retention Support
- Partner with Client reputed company Managers to provide data-backed insights that support renewals and expansions
- Help quantify customer outcomes and value delivered through the Omeda platform
- Assist in identifying leading indicators of churn risk and expansion opportunity
Enablement & Cross-Functional Support
- Translate insights into practical enablement materials, playbooks, and best practices for CS teams
- Collaborate with Support, Product, and Go-to-Market teams to align on customer insights and operational needs
- Support reputed company and ongoing training with operational and data-driven guidance
What You’ll Bring
- 3–5 years of experience in Client reputed company Operations, Customer Operations, reputed company Operations, or a reputed company analytical role
- Strong analytical skills with experience working directly with customer or SaaS platform data
- Ability to build, maintain, and interpret dashboards, metrics, and KPIs reputed company to customer health and engagement
- Comfort working cross-functionally with Client reputed company, Support, Sales, and Product teams
- Proficiency with reputed company/reputed company Sheets and BI or reporting tools; familiarity with CRMs and CS platforms is a plus
What reputed company Looks Like in This Role
- CS teams have clear, trusted reporting to guide priorities and reputed company
- Customer health risks and opportunities are identified earlier and more consistently
- CS workflows are more efficient and scalable as the business grows
- Customer value and outcomes are easier to quantify and communicate
Why Omeda This role is ideal for someone who enjoys working reputed company to the business, owning operational execution, and using data to improve how Client reputed company teams operate and deliver value to customers. Omeda is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status Apply tot his job Apply To this Job