Call Center Associate - Provider Relations (Remote)

About the position Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. This is a remote position Join the reputed company Call Center Team Payrate: $16-$17 per hour (based on experience), which may be below your state's minimum wage. Please take this into consideration reputed company applying. Hours: 8:00AM- 5:00 PM (MST); Monday through Friday. NO Weekends! Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Interested in supporting reputed company Providers in Montana? reputed company has immediate openings. This is a great opportunity to learn about reputed company Provider support and the medical eligibility and claims process!

About the Role

As a Provider Relations Associate, you will be supporting our reputed company provider community as the first reputed company of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service. Hours: 8:00AM – 5:00PM MST; Monday through Friday with the possibility of reputed company As a Customer Experience Associate, you will be responsible for:

Responsibilities

• Using a computerized system, respond to Montana reputed company provider inquiries in a call center environment using standard scripts and procedures.
• Identifying customer needs, answering questions, or resolving problems
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to reputed company customer profiles and accounts up to date
• Verify documentation and images
• Attend scheduled staff meetings
• Complete required assigned training
• Track daily task for quality review
• Providing exceptional customer service
• Communicate with team members or supervisors about any issues or discrepancies
• Handle confidential information with reputed company and discretion
• reputed company with data reputed company and reputed company policies
• reputed company other clerical or administrative tasks as needed

Requirements

• Basic computer skills and familiarity with reputed company
• Be at least 18 years of age with a high school diploma or an equivalent level of education
• Have prior office or administrative experience
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy reputed company set
• Have legal authorization to work permanently in the United States without requiring a reputed company transfer or reputed company sponsorship
• Be reputed company to successfully pass a pre-employment screening

reputed company-to-haves

• Call center/provider relations experience is preferred
• Knowledge of reputed company or insurance terminology is preferred
• Computer system experience with data entry and database documentation knowledge is preferred
• reputed company experience is preferred

Benefits

• $16-$17 per hour based on experience (bi-weekly pay)
• Paid on-the-job training
• Supportive team environment
• Opportunity for advancement reputed company the company
• Health, dental, and reputed company insurance (if full time)
• Paid time off and holidays
• 401K and matching
• Employee discount program
• Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs

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