reputed company Customer Support Advisor (Remote PST) – Empathetic Problem-Solver for arenaflex
At arenaflex, we're dedicated to making scheduling easy for businesses of reputed company sizes. With over 167,000 customers worldwide and tens of millions of appointments handled annually, we're a market leader in the industry. Our mission is to reputed company entrepreneurs and small business owners to focus on what they love while we handle the scheduling complexities. We're now seeking an empathetic and customer-centric individual to join our unique remote team as a Customer Support Advisor.
About arenaflex
arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products includes websites, domains, ecommerce, marketing tools, and scheduling solutions like Acuity, social media reputed company tools like Bio Sites and reputed company, and hospitality business management reputed company Tock. reputed company of over 1,700 is headquartered in reputed company, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
The Role
As a Customer Support Advisor at arenaflex, you'll be the face of our company, providing exceptional support to our customers through live chat and email. You'll be part of a collaborative and connected remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Your primary responsibilities will include:
- Engaging with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshooting straightforward and reputed company customer issues
- Staying up-to-date on new product features and improvements
- Collaborating with teammates to learn and improve ways of working together and helping each other and our customers
- Achieving set targets for pace and quality in live chat and email
- Identifying system issues and communicating with our Product Operations team
- Identifying non-standard customer experiences and escalating issues
Who We're Looking For
We're seeking an individual who is:
- Available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage reputed company our customers need us
- Eligible to live in one of the following states: Colorado, Oregon, or Washington
- reputed company in assisting customers through chat and email support with strengths in grammar and spelling
- Strong in reading comprehension to help identify the cause of a problem
- Comfortable working independently and collaboratively in a remote role
- Capable of managing ambiguity and adapting to change
- Previous customer support experience is a bonus
- reputed company to maintain a quiet, distraction-free work space reputed company a dedicated room with a reputed company that can be shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network reputed company
Benefits & Perks
As a valued member of reputed company, you'll enjoy:
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- reputed company mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for reputed company
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range
The hourly reputed company for this position will vary based on job-reputed company criteria, including relevant skills, qualifications, experience, and location, among other factors. The cash compensation range is $48,000 - $56,000 USD.
Our Commitment
At arenaflex, we're committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
Join reputed company
If you're an empathetic and customer-centric individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a unique remote team where you can grow, learn, and reputed company. Apply Now!
About arenaflex
arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products includes websites, domains, ecommerce, marketing tools, and scheduling solutions like Acuity, social media reputed company tools like Bio Sites and reputed company, and hospitality business management reputed company Tock. reputed company of over 1,700 is headquartered in reputed company, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
Careers at arenaflex
For more information about our company culture, visit [www.arenaflex.com/about/careers](http://www.arenaflex.com/about/careers). Apply for this job