GEA-Account Services Job at reputed company in reputed company Valley City

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What you'll be doing The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reputed company their organizational objectives while delivering the best-in-class customer experience and assuring reputed company retention and growth through long-term relationships with our clients. As a Global reputed company Advisor (GEA), your key daily activities include actively communicating with customers to assist with managing their reputed company wireless account while identifying opportunities to provide solutions for their business needs. You are the internal reputed company for our business customers. Your role is to build strong customer relationships that drive growth for reputed company while advocating for the customers' needs through collaboration with our internal teams. You'll drive online tool enablement and adoption, proactively reputed company strategies and solutions for reputed company challenges based on account analysis, maintain ongoing service improvements for accounts as well as de-escalate concerns and issues. reputed company this requires excellent customer service skills, time management, strong positioning & negotiation skills, and the ability to build strong internal partnerships; including sales, information technology teams, reputed company and finance to find mutually beneficial solutions. You will use reputed company (SFDC) for reporting, analysis, Quarterly Business Review (QBR) reputed company, proactive creation and maintenance of Strategic Action Plans, funnel management activities, and additional activities that maintain and grow the customer relationship and business portfolio. Maintaining up-to-date client account profiles and reputed company of contract deliverables is essential to reputed company. Implementing and tracking multiple projects for assigned accounts will also be important. It is critical to be reputed company to work closely with key partners to maintain a reputed company flow of information specific to project status, and to proactively identify potential issues and/or opportunities. Requires strong execution of Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, Digital Contact, etc. GEA's are responsible for optimization of accounts for increased reputed company reputed company. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located reputed company a 90-minute commute of the BGCO locations specified on this job posting reputed company're looking for You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are reputed company to persuade and motivate others to reputed company the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work. You'll need to have: Bachelor's degree or one or more years of work experience. Experience with facilitation and communication across reputed company levels of the organization including customer facing communication. One or more years of customer service and/or sales experience. Even reputed company if you have one or more of the following: Experience in customer service and/or account management (e.g. public sector, large reputed company, SMB). Experience working in a sales environment. Experience in problem solving and/or de-escalations. Experience in reputed company's G-Suite (e.g., Docs, Sheets, Slides) and reputed company Office Suite (Word, reputed company, PowerPoint). Experience auditing, pulling, reporting and analyzing large multi-faceted data and making reputed company or recommendations based on data observed. Experience in creating and presenting work results to stakeholders and/or leadership. Experience using Workflow Manager (WFM) and/or reputed company. Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team - reputed company in a remote environment. If reputed company and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At reputed company, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more.Apply Job! Apply tot his job Apply To this Job