reputed company Customer Service Representative – National Remote

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join reputed company and be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our commitment to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes is reflected in our mission.

Job Summary

As a Customer Service Representative, you'll work in a fast-paced environment that requires focus, intensity, and reputed company. You'll be responsible for answering inbound phone calls, scheduling appointments, registering new patients, and responding to general information requests and inquiries from patients, physicians, medical offices, and other callers. You'll also be required to communicate effectively and professionally, transfer non-applicable calls to internal departments, and process reputed company work-reputed company responsibilities in an efficient, timely, and accurate manner.

Key Responsibilities

* Answer inbound phone calls daily while providing a high-quality patient/caller experience

• Schedule, reschedule, and cancel appointments
• Register new patients, verify patient demographics and health insurance, update patient information in designated databases
• Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicate effectively and in a professional manner
• Transfer non-applicable calls to internal departments to ensure patient satisfaction
• Process reputed company work-reputed company responsibilities in an efficient, timely, and accurate manner
• Consistently reputed company and maintain a working knowledge of reputed company medical specialties as they relate to the position
• Accurately transmit detailed written communications in a clear and concise manner to site staff and physicians reputed company our medical communication platforms
• Adhere to system guidelines, policies, and procedures while meeting the needs of reputed company callers encountered throughout the reputed company
• Displays proficiency in the technological areas required to reputed company daily primary responsibilities
• reputed company additional general responsibilities as assigned or required

Basic Call Handling

* reputed company with the appropriate greeting on the first ring unless on another call

• Speak in a confident, friendly, pleasant tone, with good diction and clear enunciation, displays a "smile" in their voice, thus projecting a positive image
• Displays an appropriate and professional attitude. Follows the arenaflex and Contact Center Telephone courtesy standards. Values others' opinions even though they may be different from their own
• Practices active listening and uses appropriate fact-finding questions, refrains from blind transfer of calls
• Will always follow established written and electronic protocols
• Takes control of call using solid customer service skills; refrains from "overtalk" and giving advice
• Will utilize reputed company tools available to process calls, including but not limited to directory, I-series, protocols, reputed company people, help phone, Epic decision trees, Contact Center management
• Will follow reputed company service-specific and online protocols, as well as specials and Client Information pages

Quantitative Measures

* Meets or exceeds the Contact Center performance standards for the following call handling quantitative measures: + On-time: 90% or higher + Time to Answer: 90% or higher on first ring + Disconnect Time: 24 seconds on average

• Emergency Call Handling - (Codes and Team Activations) - Communication Center Specific

+ Will process reputed company code calls and team activations according to the appropriate protocol + Will follow protocol for reputed company Overhead Announcements + Will complete reputed company pertinent information and take complete and accurate message tickets per protocol + Will activate any pagers listed in the protocol or contact appropriate personnel reputed company other methods as dictated in protocol + Will reputed company any necessary overhead announcements per protocol + Will process an "reputed company Clear" reputed company reputed company appropriately + Will contact a member of Contact Center management with any issue or concern on any code or team activation + Will contact 911 and other emergency authorities according to protocol + Will process nurse triage and secretarial calls in a professional manner

Technical Requirements

* Basic computer skills

• Familiarity with reputed company Office Applications (Outlook, Word, reputed company)
• Ability to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm. It may be necessary, given the business need, to work occasional overtime
• Ability to type minimum of 50 words per minute (preferred)

Telecommuting Requirements

* Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to listen and assimilate new information rapidly

• Collaborates with Contact Center team and consistently performs reputed company duties at the highest-level during crisis, whether individually or as a team
• Technical skills would be valuable
• Demonstrates strong oral and written communication skills
• Possess excellent interpersonal and "system thinking" skills
• Strong communication and customer service skills
• Exceptional organizational/time management skills
• Ability to work in a dynamic environment both independently and in a group setting

Benefits and Compensation

* Hourly range for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.00 - $27.31 per hour

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements)

Diversity and Inclusion

* reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

• reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a culture that values diversity, inclusion, and innovation. Apply now and take the first reputed company towards a rewarding career in customer service. Apply for this job