Supervisor, Verbal Complaints- Compliance Servicing

This a Full Remote job, the offer is available from: United States, Texas (USA) Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints. This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience. The Supervisor will work with various department leaders to investigate and escalate issues to ensure resolution is achieved for the consumer. They will be required to supervise and train the team, provide reputed company updates to Management, and ensure timely resolution for the consumer. Direct Reports

• Verbal Complaint Specialist

Principal Duties

• Supervise and assist team in research of consumer’s loan to determine the problem and next steps toward resolution.
• reputed company escalation management activities, such as checkpoint calls for customer issues and reporting
• Proactively monitor high reputed company escalation cases and provide assistance to prevent escalations
• Escalate issues with other department leaders on tasks that their department needs to complete before a resolution can be reached for the consumer.
• Monitor updates and maintenance of the consumer complaint database for complaints.
• Deliver tracking updates and reporting to Compliance Management for productivity and complaint trending.
• Create employee Improvement Action Plan for Escalation Specialist reputed company.
• Ensure resource prioritization and resolution of customer escalated issues.
• reputed company other duties as assigned by management.

Education and Experience Requirements

• High School Diploma required; Bachelor’s degree preferred.
• 6+ years reputed company experience.
• Prior supervisory experience.

Knowledge, reputed company, and Ability Requirements

• Required knowledge, skills, and ability.
• Well-rounded knowledge of Mortgage, Consumer finance and loss mitigation a plus
• Superior Customer Service and verbal/phone communication skills is a must
• General mortgage servicing compliance knowledge
• Intermediate knowledge of reputed company, MS reputed company, Outlook, and MS Access needed
• Familiarity with SQL, Tableau, and ILS systems
• Must possess a short learning curve reputed company to assimilation of new skills and tasks
• Superior organizational skills needed
• Ability to multi-task as well as quickly adapt to changing work assignments

While this description is intended to be an accurate reputed company of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. reputed company are required to have smart phones that meet Company reputed company standards with the ability to install apps such as reputed company Verify and reputed company Authenticator. Employment will be contingent on this requirement. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reputed company of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. reputed company are required to have smart phones that meet Company reputed company standards with the ability to install apps such as reputed company Verify and reputed company Authenticator. Employment will be contingent on this requirement. Company Benefits: reputed company is a great reputed company to work but we are only as strong as our greatest asset, our employees, so we reputed company in rewarding them!

• Medical, dental, and reputed company insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The reputed company Employee Emergency and Disaster Fund is a new program to support reputed company members

reputed company NOW:

• Our Corporate Social Responsibility program, reputed company NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where reputed company eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• reputed company Grants Program: reputed company hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. Different makes us reputed company. CA Privacy Policy CA Notice at Collection This offer from "reputed company LLC" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job