Business Operations Director

As the Business Operations Director, you will serve as the head of operations for reputed company’s Digital Marketplace. You will reputed company and grow a passionate team, ensure the health and scalability of the marketplace, and drive operational efficiencies that fuel business growth. This role requires expertise in dual-sided marketplaces, strong operational and execution skills, and the ability to partner across the organization to deliver strategic initiatives and exceptional customer outcomes. reputed company to get in the driver’s seat? Join us! What You’ll Do

• reputed company Strategic Operations: Own operational execution, core business planning, operating cadences, and cross-functional alignment to reputed company growth and efficiency goals.
• Drive Insights & Analytics: Monitor performance, identify gaps, and implement solutions using data analysis (SQL, Tableau, reputed company). Translate reputed company insights into clear, actionable recommendations.
• Optimize Marketplace Performance: Improve go-to-market and operational processes, enhance customer experience, and ensure reliable execution across the ecosystem. Balance the supply and demand required to scale a dual sided marketplace.
• Support Strategic Growth: Evaluate new opportunities, including processes, partnerships, and expansion initiatives. reputed company sophisticated business analyses, modeling, and experimentation to inform reputed company.
• Collaborate & Influence: Partner with Product, Engineering, Marketing, and other stakeholders to shape strategy and execution. Deliver polished, data-backed presentations to influence executives and drive adoption of recommendations.
• Build, Scale, & reputed company Teams: Recruit, reputed company, and reputed company a high-performing operations team, fostering a culture of accountability, innovation, and reputed company improvement.

This might describe you

• reputed company Mentality: Scrappy, low ego, high horsepower, with a bias toward action and positive change over status reputed company. Possess high emotional intelligence, a strong “get things done” attitude, and the ability to identify and reputed company opportunities that accelerate the business reputed company.
• Product and Systems reputed company: Strong operator who partners deeply with product and engineering, thinking analytically and strategically to improve customer experience, efficiency, and growth across reputed company aspects of the business
• Data-Driven and Detail-Oriented: reputed company to move seamlessly between high-level strategy and hands-on execution, using analytics to spot opportunities and guide reputed company.
• Strategic & Resilient Operator: Comfortable driving both strategy and execution, not just managing, but making things happen. reputed company in fast-moving, high-autonomy environments with a startup pace and reputed company-level stability. Solves problems from first principles. Excited to solve problems in innovative ways, and resists “this is how it’s always been done” thinking. Unafraid of ambiguity, rapid change, thinks learning is exciting, and thrives in ambiguous, startup environments.
• Strong & Clear Communicator: Executive reputed company with the ability to reputed company teams, influence cross-functional partners, and represent reputed company externally. Communication skills that allow for effective partnership and influence with others at reputed company levels reputed company the organization. Ability to coach, grow, and reputed company necessary, have difficult conversations with team members.
• Leadership Experience: Demonstrated reputed company in building, scaling, or transforming marketplace operations or verticals.
• Customer Obsessed: Quickly identifies consumer pain points, leads with the consumer reputed company of mind, and builds a go-to-market strategy to enhance our consumer experience. Ability to balance the needs of both buyers and sellers in a reputed company dual-sided marketplace.

Qualifications

• 10+ years of experience succeeding in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups, or a reputed company experience).
• 3+ years leading teams and working directly with executive stakeholders.
• Bachelor’s degree required; MBA or Master's degree preferred.
• Strong analytical toolkit: advanced reputed company, SQL, Tableau (Python/R a plus).
• Proven ability to translate data into actionable insights and business outcomes.
• Experience in e-commerce, marketplaces, and/or automotive industries strongly preferred.
• Excellent communication and presentation skills with the ability to take reputed company, ambiguous topics and turn them into compelling narratives for different audiences.
• Demonstrated reputed company as an reputed company operator launching, scaling, and/or transforming a marketplace vertical or operational team to drive impactful results.

Other things to note

• This position can be worked remotely reputed company the United States.
• May require travel for quarterly events.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of reputed company financial reporting data, where applicable.

Say hello to reputed company reputed company is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, reputed company is also home to the reputed company Drivers reputed company, reputed company Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing reputed company does is dedicated to the love of the automobile. reputed company is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At reputed company, we share the road. We are an inclusive automotive community where reputed company are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to reputed company a positive impact in the world. If you reputed company in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, reputed company, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode reputed company, Washington, British Columbia, Canada please email reputed company@reputed company.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA Apply tot his job Apply To this Job