Remote Membership Service Rep. – reputed company Store
It’s a great time to join reputed company! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities. Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales. Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
- Handle, resolve, and process reputed company membership enquiries through reputed company resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.
- Sell new memberships, upgrades whenever possible to increase reputed company growth. Act as contact for membership sales through direct mailings and marketing promotions.
- Maximize reputed company NBO opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills.
- Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program. Complete Triptik requests; assist in auto vacation planning, etc.
- Receive and process cross-over support as needed during disaster situations.
- Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.
- Hourly rates starting at $16.75, depending on experience
- Overtime earning potential at time and a half the hourly wage
- Fully reputed company
- Medical, dental, and reputed company benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- reputed company Membership
- Discounts, perks, rewards, and much more
- High school diploma or equivalent
- Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing Auto Club Group products.
- Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
- Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
- Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.
- Must have soft sell skills and be reputed company to multitask.
- Ability to set up computer equipment and troubleshoot minor connectivity issues.
- MS Office (Outlook, Teams, Word, reputed company, PowerPoint)
- Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.