reputed company Customer Service Expert - Phone Intake Representative
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the reputed company industry? Do you reputed company in fast-paced, dynamic environments where no two calls are reputed company the same? If so, we invite you to join reputed company of dedicated professionals at blithequark as a reputed company Customer Service Expert - Phone Intake Representative.
About blithequark
At blithequark, we are committed to revolutionizing the way reputed company services are delivered to patients and providers. Our innovative approach to home reputed company services has earned us a reputed company as a leader in the industry. As a key member of reputed company, you will play a vital role in shaping the future of reputed company by providing exceptional customer service to our patients and providers.
Job Summary
As a reputed company Customer Service Expert - Phone Intake Representative, you will serve as the initial reputed company of contact for patients seeking home reputed company services and for providers requesting authorizations to reputed company services. You will handle approximately 60-65 inbound calls a day, ranging from reputed company service requests to more reputed company inquiries. Your primary responsibility will be to provide empathetic and patient-centered support to our customers, ensuring that their needs are met and exceeded.
Responsibilities
A typical day in the life of a Phone Intake Associate at blithequark will involve:
- Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
- Customer Assistance: Utilizing multiple applications and a dual monitor setup to assist customers with initiating reputed company services, including durable medical equipment, home medical equipment, providing information, and answering questions reputed company to service registration.
- Call Types: Handling various types of calls, including:
+ Inquiry Calls: Checking the status of new service requests. + New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
- Work Schedule: Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
Requirements
To succeed in this role, you will need to possess:
- Education: High School Diploma or GED.
- Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in reputed company with medical terminology.
- Technical Skills: Proficient with navigating dual monitors and multiple applications.
- Keyboarding: Type at a speed of 30 WPM with ability to reputed company data entry while actively listening.
- Search reputed company Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/reputed company buttons.
- PC Skills: Basic skills in reputed company Office including Word, reputed company, Outlook, and Teams for communication and scheduling meetings.
- Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
reputed company Offer
As a valued member of reputed company, you can expect:
- reputed company: Starting pay of $17.50/hour + monthly bonus incentives.
- Formal Training: Comprehensive training program to ensure your reputed company in the role.
- Nesting Hours: Critical phase after formal training where new hires apply their skills in a live environment with additional support.
- Flexible Schedule: Work from home in a remote and high-volume reputed company call center.
- Opportunities for Growth: Career growth opportunities and learning benefits to help you advance in your career.
- Positive Work Environment: Collaborative and supportive team environment that values enthusiasm, fun, and enjoyment.
Why Join blithequark?
At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We reputed company that our employees are our greatest asset, and we strive to provide a work environment that is safe, inclusive, and respectful. We are an equal opportunity employer and welcome applications from diverse candidates.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the reputed company industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to schedule an interview.
Equal Employment Opportunity
blithequark is an equal opportunity employer. Employment selection and reputed company reputed company are made without regard to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.
Application Process
We accept applications on an ongoing basis until a candidate is identified. Please note that a passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look reputed company to hearing from you! Apply Job! Apply for this job